Smart: Guide for Product Managers

By Alden Globe

Brief, high-level checklists for product managers who seek to understand knowledge in a single revenue-generating business process and utilize it.

 

Locate tacit knowledge, the tribal knowledge, and the knowledge that lies between the documents that make the process work. Capture it and put it to work in new ways. You may be building a software or information product (Section One: Build), or you might be implementing one for their organization (Section Two: Implement).

 

Break information down into usable chunks, and architect content to work for electronic authoring, storage, and distribution. Tie it to media and other resources. Make it mobile. Keep it updated, and dynamic. Caffeinate intellectual property and put it to work in the field, online, in the organization, and in all the software products, and networked products and devices they make, so that in the "programmable world," in the "Internet of Things," knowledge sharing between people, the environment, businesses, and devices is efficient, frictionless, and accurate.

 

Knowledge will still be lost; but maybe we can foster awareness and do a better job of working on some of the bits that are worth preserving. That's SMART.

• Language: English
• Publisher: Alden Globe
• Release date: Mar 17, 2023
• ISBN: 9798215428535

Alden Globe

Alden Globe grew up in Marblehead, Massachusetts. He obtained a bachelor’s degree in Philosophy from Victoria College at the University of Toronto, a degree in Law from the University of New Hampshire, and attended executive education at Harvard Business School. His career focuses on speeding access to critical knowledge that improves performance of frontline staff from pilots and customer service agents to IT professionals. Globe has been recognized for technical innovation by IABC, Multimedia Magazine, MISQ, Computerworld, Smithsonian, US West, J.D. Edwards, Microsoft, Jeppesen a Boeing Co., and BMC Software. He lives in Steamboat Springs, Colorado.

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Copyright ©️ 2013 by Alden Globe

All Rights Reserved.

No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods without the prior written permission of the publisher except for brief quotations embodied in critical reviews.

Contact the author: [e-mail]

Contents

INTRODUCTION

DESIGNING

PACING

VISIONEERING

PLANNING

EXECUTING

SOLVING

MEASURING

PERSISTING

SUCCEEDING

LAUNCHING

LEARNING

SELLING

LEADING

COLLABORATING

MANAGING

COMMUNICATING

SIMPLIFIYING

GARDENING

APPRAISING

OPTIMIZING

TRANSFORMING

BIBLIOGRAPHY

ABOUT THE AUTHOR

A warm sun rises every morning in Belize, coming up over the Caribbean Sea as the owner of the small café on Caye Caulker brews a lively pot of freshly roasted coffee. He built this establishment; ran the electric wiring, installed the plumbing. How did he come by his knowledge, the business savvy, food service and construction skills?

Water, electricity; they are all a flow man; a flow, he says. Once you know the flow, you can do most anything.

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INTRODUCTION

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At the westernmost end of the chain of Micronesian islands known as the Palau Archipelago in the South Pacific, there’s an island named Peleliu.  On the beach there sits a rusting U.S Army Landing Vehicle Tracked, left where it came to rest in 1945. Walk up, examine it closely and you will notice that despite seventy years of exposure to corrosive salt air and jungle humidity, one end of this vehicle’s axle shines brightly, as if newly polished. That axle was manufactured in Detroit in the 1940’s. We don’t know who made it; and the recipe, the knowledge, that it took to forge that alloy has been lost. This metal will never be made again.

While the world’s volume of information grows each day, its interesting to note that all manner of knowledge is also lost.  Consider:

●  Ancient native languages disappear daily as the last speakers of ancient cultures die off. Their ways of knowing and understanding the world are permanently lost to us

●  A famous brewery nearly lost the recipe for brewing its celebrated beer. No one had written it down, even as the last knowledgeable brewer retired

●  Baby boomer retirement is gathering momentum; the loss of engineering and managerial expertise is difficult to