How 2 Thrive Customer Service

By Robert Augustine

We hope this book will spark new levels of teamwork, high morale, superior customer service, and pride inside your organization. The best way to approach this is by adding value to your staff through training, lifting up, team building, and a new heart for customer service. This book will breakdown the laws of teamwork. lifting up others. and the customer service performance that will show your customers how exceptional they are. Each law will also include activities to help lead your staff to the perfection you have been striving.

• Language: English
• Publisher: Robert Augustine
• Release date: Jan 16, 2021
• ISBN: 9781005375485

Book preview

Copyright 2018 © Robert Augustine All rights reserved.

All rights reserved. No portion of this book may be reproduced in any form or by any means, electronic or mechanical, including photography, recording, or by any information storage or retrieval system or technologies without permission in writing from the Author.

Please feel free to contact the author with any questions, complaints or suggestions at: [e-mail] Amazon Kindle

Author Page: https://www.amazon.com/author/raugustine

Contents

Introduction 4

CHAPTER ONE:

First Steps to Thriving 7

Chapter Two:

Customer Service 25

Chapter Three:

Teamwork 32

Introduction

I hope this book will spark new levels of teamwork, high morale, superior customer service, and pride inside your organization. The best way to approach this by adding value to your staff through training, lifting up, team building, and a new heart for customer service. This book will break down the laws of teamwork, lifting up others, and the customer service performance that will show your customers how exceptional they are. Each law will also include activities to help lead your staff to the perfection you have been striving for. These three chapters of the book are very valuable by themselves. But I believe that you need all three to build the momentum necessary to bring your staff to new heights.

Transforming Values

The first goal is to start at the top with the highest boss. At a minimum, start with each department or section leader. The primary goal is to start by taking better care of your people.

JM Marriott said, If you take care of the people, the people will take care of the customers, and the business will take care of itself. Before making another drastic change, stop and get your staff back on track by showing you care. Some companies change their training emphasis once a year or even more often. Nabi Saleh said, We aren’t in the coffee business, serving people. We are in the people business, serving people. In the business world, we are not in the leadership business but in the people business, a company serving staff. I believe that we need to spend some time making our staff feel valued, cared for, and essential. When people feel valued, they will work harder, smarter, contribute to the team, stay with you longer, and will interact with your customers better.

Taking care of our people.

Excellent customer service.

Developing leaders from within.

Respect for all people.

Building strong relationships with staff, customers, vendors, and communities.

Doing the right thing, not just doing things right.

Disney fundamentals for success still ring true. When you build the best product, you can grow your customer base, and your business. Give people effective training to