Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment
    The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment
    The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment
    Ebook219 pages1 hour

    The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment

    By Ajit Silva

    ()

    Read preview

    About this ebook

    Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders!

    Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition.



    The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization.



    The "Ten Commandments" discussed include the following:

    Employee Champion
    Customer Champion
    Continuous Improvement
    A Learning Organization
    Leadership
    Paradigm Shift
    Corporate Goals, Not Individual Agendas

    The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!

    LanguageEnglish
    PublisheriUniverse
    Release dateJul 19, 2005
    ISBN9780595802326
    The Ten Commandments of Quality Management: Best Practices to Develop New Leaders and Create a Quality Environment
    Author

    Ajit Silva

    Ajit Silva has an MBA from St. John Fisher College in Rochester, New York. He works for T-Mobile, and lives in Breinigsville, Pennsylvania, with his wife and son.

    Related to The Ten Commandments of Quality Management

    Related ebooks

    Related podcast episodes

    Related articles

    • Article

      Flipping Accountability On Its Head

      Sep 1, 2019

      HARD-CHARGING LEADERS often boast that at their companies, ‘We hold people accountable’. Success, they argue, comes from this culture of accountability. This phrase is surely one of the most overused — and frankly, insulting — additions to the busine

      5 min read

    • Article

      Fruitful Feedback

      Feb 27, 2024

      Fruitful Feedback
      2 min read

    • Article

      Utilising Technology For Sales Effectiveness

      Jul 20, 2022

      SALES & MARKETING LOGAN WEDGWOOD (MBA, MINSTD.) IS CEO OF STRATEGY EXECUTION ADVISORY FIRM, ADVISORY WORKS. WWW.ADVISORY.WORKS Why is it that some salespeople seemingly have all the natural capability they could ask for, but lack the performance to b

      2 min read

    • Article

      Quantum Leadership For Recovery

      Jul 26, 2021

      Quantum Leadership For Recovery
      5 min read

    • Article

      The Truth About OK Leadership

      Jul 11, 2019

      It’s easy to pick out truly bad examples of leadership. In every organisation you may be part of – from the parent-teacher cooperative to the leaders of nations – there are inept leaders who seem to have cajoled or manipulated their way into their ro

      4 min read

    • Article

      What Makes a Good CEO?

      Apr 28, 2023

      WE ARE A country blessed with world-class CEOs—a fact that finds growing recognition globally, with more and more Indian managers reaching the summit of leading international corporations. While this is to be celebrated, it is also worth asking why m

      4 min read

    • Article

      The Power of Positive

      Sep 1, 2019

      The Power of Positive
      5 min read

    • Article

      Getting It Done

      Sep 1, 2020

      You developed the GettingItDone® management system and have been teaching it to Rotman MBA students for 19 years. What are its key principles? The system applies the thinking of three well known management gurus. The first is the late-great Peter F.

      5 min read

    • Article

      More Than The Numbers

      Jun 24, 2018

      More Than The Numbers
      5 min read

    • Article

      Lessons From A First-time CEO

      Jul 21, 2021

      Lessons From A First-time CEO
      5 min read

    • Article

      Mostly On Managing Up

      Jan 17, 2023

      I can't recall having a boss I did not like. Sadly, that's not the case for everyone, with more than half the respondents in one large study reporting they had quit a job because of someone they perceived as a bad manager. I've stuck around Auckland

      2 min read

    • Article

      Making Inclusion Part of the Next Normal

      Sep 1, 2020

      While well-intentioned, research shows that anti-bias programs rarely deliver. What are organizations getting wrong when it comes to this kind of training? So much! The kind of bias training that has been the industry standard for the past decade is

      7 min read

    • Article

      4 Pillars of Higher Morale

      Dec 1, 2020

      4 Pillars of Higher Morale
      5 min read

    • Article

      Questions for Kate Sweetman, MIT Centre for Entrepreneurship

      Jan 1, 2018

      What does it mean for a business to exist in the age of Uber? In essence, it means that change can come from anywhere, that it is often technology-driven, and that it often necessitates a new business model. This is what we are seeing, over and over

      6 min read

    Related categories

    Reviews for The Ten Commandments of Quality Management

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      The Ten Commandments of Quality Management - Ajit Silva

      NNabook_preview_excerpt.htmlZے7rAF4G [ p;)& NUT֓~®S%>'Bt/]y9y2/_<}quc4?ïWq\azFW7m߄szg)uwSm!ܻ C续y=lmgDO75?x$nػXv|{;o[f7_|G*C;:`2߇vduQ5S|?6!F;/]+P1`~DLиael'#]w.ڙ BFf?qGq}n;:ǩ>P\,\ OƝxj¦|1h\l?AU򪨻 j _؈EK`djg!EC`7ycqPql/W2Uh%x00K[[μXo|dvaob+bZ )Ҳ;6 _;jL k E:cqse0v/i(**D7Of|Y~y7~W&<65 R{ׄ^r2?^zo:MPM_|av [U-PvFW9 򾳽RLKQ_5@*wE5X4N|Zf߮mul/ϣtp׼ײ9QǷ=laβCSoh.L!B{)$),5ļZwen< Pr.8,O A $y~jtr1r+bܥF ,`hPk$8by܃T$ lׄ"s"NQ|> +S{%8;Ne]/{o G"& v ˜RFg:<UG¶^n:H\`-` iAb]ѩCP&unzN f^LȒZtM/(a|H?[/tR %i-`b6P yr3:JraPP~pyW|blH~6:Pm6H1JaܫZjE$nz&tQ0cu`.iyrX]5t eR2KfQПP[ n$CjR8#`Tj'̈́^ nA}vh"\AD q:v ȍܨZ2~aZ7,ivcs{/?KZ]&sEGXȨmcaVJQg𷩒$Ֆe03[m렖0HNpIoB /{IɩO}{TkRW@QP@%?Jx2r\PgYa1h ڡ`LQ'Y)mUH929Q*U%*F;yP % CLҦii)%9eB)T"BG5 ,_]5 Y|AbOo^?3<\@,^|7kb!INJ&i $tc޻&>RP$B-2 w\!8'BI*5/4p%A7(TIT NH K!'3޴xR tȵ"9 ]"0皜nI|.?8 6sG46Zjfd^J\:3d+Fs)Bw̔ 񨦒fPRdbe+x0 $꘻FʨǠte94y+sf2u$s` XZL~'j W{? JSFOӼGAd[ Oz C.ge#S ~ԧu!*TpUM *2ym_2ݾ5OCRbľh=}I"o7_Ug+l]S$=^ViN|}anJetDd-ᄌZ{C`3sM!Ue$KR;v#]Z؜ԎXi--ք2qKHLHL ɪ\X0; SCL1U}=>J4g @1Vdh$w+a Ei*h(>Sypi%u M.\(#D,e<1PmhfJm3љ`U+'/ྠDgDp;Ssl%(BEeX΁K-[2Pt*^vtB5j+*a0HF8gXmݞ&xH >jxQˬ5'U*&ewP<]L?e]2QJ jqQL hԜbvs#KvĖ(ȵ'sK@-4ytoTm ă XJ'(-uԞ>:BBfm!Rmy厏s桲ff;frmq6'Sb‹|*W(^L|&a.g77* V2NI.863sN/GZpVH kx cr=ә'T)Uj-<t(-~ˉž4~t)AL\ȹ@| `.a駒gY[Y%gVX$yj<68)t=+ G?bXV#ͭӖGZC:*JoeJCL)ow|٪IPTfR"㣥ɰ R=ڐ jgpy!MkOЫw#g_sBVH/HDޘ8.a&|tl.GZ+eP2e;c&t!@}ͽ5/,~Eꮰ;gh! ^wsI_k>sJ[JC`lz\/2r'rmsȒBԝ^ԗFb*]Z`~L=S[9v(Lӕ3LBEޅ7ӆןT'U::_Y`1z\: وZU+P }L}C{|7d.*7S=ol0>C')W懼 }`;|-2_RN|F9<: *Z2h*J !MQF_:0͌m9gI̪z;nBZ!7fӥ]RmnlgyNq A u'h]U quFS8=9IGN5ȹʇ}܋{014N:? w>/awN[?h-{. ŕA9Е}`k%D" ,'Fܥ5x' 9_dn. o`40^:]A(>:]X#VӐ/t;BY2erG:~W>"bs WȩKoz:+sRdY "sΝ XDE='(P3Uwt( $dӖdz֟l(,BGt3*)C 3魼C]kB oa- gqi S1x+8hn\#LTd1N;|]êQri!
      Enjoying the preview?
      Page 1 of 1