Waiting and 'Seinfeld'

By Janet Sayers

'Waiting and Seinfeld' shows how interesting queuing and waiting is by discussing 'The Chinese Restaurant' episode of 'Seinfeld'. The book provides a discussion of the characters Jerry, Elaine and George as they each experience waiting in the indecipherable queue system operating in a Chinese Restaurant on their way to a see a cult movie. The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers. Cases, essays and stories can be adapted for use in any educational setting: primary, secondary or tertiary.

• Language: English
• Publisher: Janet Sayers
• Release date: May 18, 2018
• ISBN: 9780463283837

Janet Sayers

Associate Professor Janet G Sayers is an experienced educator and researcher. She writes about story-telling and narrative in business and has developed many unique resources that can be used in classrooms around the world.

Book preview

Waiting and 'Seinfeld'

by Associate Professor Janet G. Sayers

Number 2 in the 'Interface: Cases, Essays and Stories for Use in Business Education' Series

Copyright 2018 Janet Sayers,

An OCTOPUS publication

Smashwords Edition

‘Waiting and Seinfeld' shows how interesting queuing and waiting actually is by analysing the episode through the lens of comedy.

The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers. Cases, essays and stories can be adapted for use in any educational setting: primary, secondary or tertiary.

Waiting and 'Seinfeld'

This essay can be used to help employees and managers understand how queuing and waiting is an important 'pain point' in a service offering. The essay delves into an aspect of queuing not covered in textbooks; waiting and human suffering.

***

Queuing and waiting for service is a common frustrating everyday experience. To make matters worse for