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Ebook443 pages4 hours
Service Design: From Insight to Inspiration
By Andy Polaine, Lavrans Løvlie and Ben Reason
Rating: 5 out of 5 stars
5/5
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About this ebook
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
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Reviews for Service Design
Rating: 5 out of 5 stars
5/5
2 ratings1 review
- Rating: 5 out of 5 stars5/5This is an extensive, yet concise guide to understanding the complexity of service design and how to navigate it. It provides real examples, useful tools and methods, as well as a general perspective.
Even the smallest part is worth experimenting with and trying out in your context. It also comes from people who are pioneers of the industry, and care more for education, development and inclusion then self-promotion or being the latest buzz.