Growing Communities of Practice

According to the SAP Digital Transformation Executive Study, 80 per cent of companies that have embraced digital transformation have experienced increased profitability. So why have only 21 per cent of companies completed their digital transformation?

Shawn Mandel: I don’t know if ‘completed’ is the right word, because you’re never really done on this journey. There are significant milestones along the way, but in a large enterprise, this is a very complex task: You’re trying to deliver excellent outcomes to your customers while, at the same time, growing and building your digital capabilities, evolving with the technology and shifting your processes and your culture. It is extremely challenging to orchestrate all of that at once.

The lens we use is that it’s not about hitting a grand-slam; we feel like we’re consistently hitting singles, because in some cases you’re orchestrating hundreds of micro-activities. Having them all come together seamlessly is