Are you interested in service design as creative problem solving?
Summary of the article titled Problem-solving design-platform model based on the methodological distinctiveness of service design from 2019 by Youngok Jeon, published in the Journal of Open Innovation: Technology, Market, and Complexity.
This is a great preparation to our next interview with Talia Radywyl in episode 198 talking about service design processes.
Since we are investigating the future of cities, I thought it would be interesting to see how wicked urban problems can be solved with service design. This article defines the meaning and core properties of service design, and proposes a six-step service design process model based on the interrelationships among these properties.
As the most important things, I would like to highlight 3 aspects:

Service design focuses on developing human-centered solutions to complex problems across sectors like urban development and healthcare, emphasizing the enhancement of user experience.
Service design integrates goods and services to meet customer needs sustainably, shifting from goods-dominant to service-dominant logic that values experiential over tangible offerings.
The approach employs design thinking and participatory design to involve stakeholders in creating solutions, aiming to bridge the delivery gap between expected and actual service quality.

You can find the article through this link.
Abstract: This study explores the differentiated properties of service design in the context of the final value pursued by this methodology, avoiding the interpretation of pending issues to which service design is applied. First, the following were identified as the core properties of service design, differentiated from other design methodologies: “Design Thinking”, a creative problem-solving process; “User Experience Value”, the pursued goal; “Participatory Design”, a practical research methodology; and “Interaction between Users and Providers”, the core research scope of pending issues. Second, the study proposed a six-step service design process model based on the interrelationships between these properties. The “problem recognition” step identified a decline in the quality of user experiences and forms a self-awareness of dissatisfaction. Next, the “problem understanding” step conducts multidisciplinary cooperative research on dissatisfaction. Subsequently, the “problem deduction” step determines users’ unsatisfied desires through visualization of the core pending issues, and the “problem definition” step performs creative conception activities with problem-solving approaches for the unsatisfied desires. Further, the “problem-solving” step develops service design models, and finally, the “problem-solving strategy check” step confirms the utility of the models in a real-world application.
Connecting episodes you might be interested in:

No.021 - Interview with Bridgette Engler about the need for participatory design in foresight;
No.058R - An adaptive learning process for developing and applying sustainability indicators with local communities;
No.098R - Building social capital;

You can find the transcript through ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠this link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.
What wast the most interesting part for you? What questions did arise for you? Let me know on Twitter ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@WTF4Cities⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ or on the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠wtf4cities.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ website where the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠shownotes⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠are also available.
I hope this was an interesting episode for you and thanks for tuning in.
Music by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lesfm ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠from ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Pixabay⁠