Rating: 3 out of 5 stars
3/5
Ebook165 pages3 hours
Winning at Service: Lessons from Service Leaders
Rating: 0 out of 5 stars
()
About this ebook
This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
Related to Winning at Service
Related ebooks
Trajectory Management: Leading a Business Over Time The Hidden Art of Interviewing People: How to get them to tell you the truth Rating: 0 out of 5 stars0 ratingsThe Stakeholder Balance Sheet: Profiting from Really Understanding Your Market Rating: 0 out of 5 stars0 ratingsDeveloping Executive Talent: Best Practices from Global Leaders Rating: 4 out of 5 stars4/5The Masterful Coaching Fieldbook: Grow Your Business, Multiply Your Profits, Win the Talent War! Rating: 0 out of 5 stars0 ratingsKnowledge Management: An integrative Approach Rating: 5 out of 5 stars5/5The Executive Job Search: A Comprehensive Handbook for Seasoned Professionals: A Comprehensive Handbook for Seasoned Professionals Rating: 0 out of 5 stars0 ratingsBeyond Control: Managing Strategic Alignment through Corporate Dialogue Rating: 0 out of 5 stars0 ratingsThe Engineer's Career Guide Rating: 0 out of 5 stars0 ratingsMotivating Employees Rating: 5 out of 5 stars5/5How LIS Professionals Can Use Alerting Services Rating: 0 out of 5 stars0 ratingsManagers and Leaders Who Can: How you survive and succeed in the new economy Rating: 0 out of 5 stars0 ratingsContinuing Professional Development: A Guide for Information Professionals Rating: 0 out of 5 stars0 ratingsAlliance Brand: Fulfilling the Promise of Partnering Rating: 0 out of 5 stars0 ratingsForecasting Company Profits Rating: 0 out of 5 stars0 ratingsGrowing People: Learning and Developing from Day to Day Experience Rating: 0 out of 5 stars0 ratingsThe Trusted Firm: How Consulting Firms Build Successful Client Relationships Rating: 0 out of 5 stars0 ratingsThe Craft of Strategy Formation: Translating Business Issues into Actionable Strategies Rating: 0 out of 5 stars0 ratingsThe Complete CEO: The Executive's Guide to Consistent Peak Performance Rating: 0 out of 5 stars0 ratingsKnowledge Management for Services, Operations and Manufacturing Rating: 1 out of 5 stars1/5Lead Like an Entrepreneur Rating: 0 out of 5 stars0 ratingsWhat Really Works: The 4+2 Formula For Sustained Business Success Rating: 3 out of 5 stars3/5The Naked Coach: Business Coaching Made Simple Rating: 0 out of 5 stars0 ratingsJohn Adair's 100 Greatest Ideas for Brilliant Communication Rating: 0 out of 5 stars0 ratingsJohn Adair's 100 Greatest Ideas for Being a Brilliant Manager Rating: 0 out of 5 stars0 ratingsInterviewing Techniques for Managers Rating: 0 out of 5 stars0 ratingsLean Scaleup Rating: 0 out of 5 stars0 ratingsProfit Building: Cutting Costs Without Cutting People Rating: 4 out of 5 stars4/5Managing Teams Rating: 3 out of 5 stars3/5
Management For You
The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months Rating: 4 out of 5 stars4/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5The 7 Habits of Highly Effective People: 30th Anniversary Edition Rating: 5 out of 5 stars5/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5Good to Great: Why Some Companies Make the Leap...And Others Don't Rating: 4 out of 5 stars4/5The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever Rating: 4 out of 5 stars4/5Principles: Life and Work Rating: 4 out of 5 stars4/5The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues Rating: 4 out of 5 stars4/5Summary of The Laws of Human Nature: by Robert Greene - A Comprehensive Summary Rating: 4 out of 5 stars4/5Leadershift: The 11 Essential Changes Every Leader Must Embrace Rating: 5 out of 5 stars5/5Spark: How to Lead Yourself and Others to Greater Success Rating: 5 out of 5 stars5/5Extreme Ownership: How U.S. Navy SEALs Lead and Win | Summary & Key Takeaways Rating: 4 out of 5 stars4/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 4 out of 5 stars4/5The 360 Degree Leader Workbook: Developing Your Influence from Anywhere in the Organization Rating: 4 out of 5 stars4/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5Malcolm Gladwell's Blink The Power of Thinking Without Thinking Summary Rating: 4 out of 5 stars4/5I Moved Your Cheese: For Those Who Refuse to Live as Mice in Someone Else's Maze Rating: 5 out of 5 stars5/5Emotional Intelligence Habits Rating: 5 out of 5 stars5/5The 4 Disciplines of Execution: Revised and Updated: Achieving Your Wildly Important Goals Rating: 4 out of 5 stars4/52600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results Rating: 3 out of 5 stars3/5How to Lead When You're Not in Charge Study Guide: Leveraging Influence When You Lack Authority Rating: 5 out of 5 stars5/5Multipliers, Revised and Updated: How the Best Leaders Make Everyone Smarter Rating: 4 out of 5 stars4/5Built to Last: Successful Habits of Visionary Companies Rating: 4 out of 5 stars4/5Managing Oneself: The Key to Success Rating: 4 out of 5 stars4/5The First-Time Manager Rating: 3 out of 5 stars3/5Developing the Leaders Around You: How to Help Others Reach Their Full Potential Rating: 4 out of 5 stars4/5The 12 Week Year (Review and Analysis of Moran and Lennington's Book) Rating: 5 out of 5 stars5/5
Related podcast episodes
Mastering the One Leadership Tool that Matters - COO of Solenis, Dan Key 0% found this document usefulLeadership Legacy Lab 0% found this document usefulHow To Work ON Your Business, Not IN It (Reclaim Your Life!) w/ Mike Paton 0% found this document usefulAvoiding Costly Hiring Mistakes: Lesya Arnold's Expert Advice ( Episode No. 25 ) 0% found this document usefulHow to Work ON Your Business, Not IN It w/ Head Implementer of EOS Worldwide Mike Paton 0% found this document usefulExiting Your Business AMA | Creating an Exitable Business (Part 4) 0% found this document usefulHow to Learn and Grow in a Treasury Career with Andrew Hawes 0% found this document usefulLeadership Lounge: How to recover from failure 0% found this document usefulWhy Leaders Must Discover Their Own Point of View - CSO Omnicom, Nelson Freitas 0% found this document useful020: How to Make $20k/Month Selling Automated Consulting 0% found this document usefulThe Importance of Transferrable Value 0% found this document usefulElevating Your Executive Presence: Tips for Making a Lasting Impression 0% found this document useful
Related articles
Simon Says... NZBusiness and ManagementArticle
Simon Says...
Sep 23, 2019
4 min readTraining “Inside the Box” and Driving Real Performance Shop TalkArticle
Training “Inside the Box” and Driving Real Performance
Nov 30, 2019
4 min readCan You Survive The Pandemic And Move Forward? Post South AfricaArticle
Can You Survive The Pandemic And Move Forward?
Jan 6, 2021
THE economic devastation caused by the coronavirus pandemic will be written and spoken about for generations to come. Despite many countries experiencing a second wave, the vaccines that are being rolled out in several countries will soon make the vi
3 min readThe Best Advice I Ever Got Business TodayArticle
The Best Advice I Ever Got
Aug 5, 2022
1 min readScandinavian Secure-sharing Software As A Service: The Ultimate Solution For Decision-makers The European Business ReviewArticle
Scandinavian Secure-sharing Software As A Service: The Ultimate Solution For Decision-makers
Dec 3, 2019
3 min readLeading With Care And Authenticity: Going Back To Basics With Toyama&Co. The European Business ReviewArticle
Leading With Care And Authenticity: Going Back To Basics With Toyama&Co.
Oct 3, 2019
7 min readMind How You Grow: The European Business ReviewArticle
Mind How You Grow:
May 31, 2020
9 min readORIFLAME INDIA: Celebrating 25 Years of Beauty & Wellness Business TodayArticle
ORIFLAME INDIA: Celebrating 25 Years of Beauty & Wellness
Dec 10, 2020
5 min readThe Founder's Mentality Rotman ManagementArticle
The Founder's Mentality
May 1, 2018
All companies strive for profitable growth, but you believe it eludes many for a common reason. What is it? In my 25 years of researching this topic and working with clients, one theme has come up again and again: complexity. In my view, complexity i
6 min readTill Eberle TANGLED LINES LEGENDS The Kite MagArticle
Till Eberle TANGLED LINES LEGENDS
Aug 3, 2020
7 min readLeaderspeak Business TodayArticle
Leaderspeak
Oct 14, 2019
1 min readHow Middle Managers Can Make Your Company's Innovating Engine Hum The European Business ReviewArticle
How Middle Managers Can Make Your Company's Innovating Engine Hum
Sep 30, 2022
7 min readBUILDING Competencies That Are Critical For FUTURE SUCCESS The European Business ReviewArticle
BUILDING Competencies That Are Critical For FUTURE SUCCESS
Feb 4, 2019
Founded in Lyon, France in 1872 by the local business community and is affiliated to the Lyon Chamber of Commerce and Industry, EMLYON Business School is a French leading business school aiming to be more focused on the professional and personal succ
10 min readThe Next Chapter for Aderans: Becoming a Global Wellness Company Newsweek InternationalArticle
The Next Chapter for Aderans: Becoming a Global Wellness Company
Jul 17, 2020
Aderans Company Limited is a global provider of total hair solutions. Founded in Japan in 1968, it operates 69 group companies in 19 countries and regions worldwide. In celebration of its 50th anniversary—and looking to its 100th—it recently embarked
5 min readThe Million Dollar Question The European Business ReviewArticle
The Million Dollar Question
May 22, 2018
More than a decade ago, the metaphor “data is the new oil” shook the world and left organisations scrambling for ways on how they could translate it into tangible value for their business. While others already reaped and are reaping the benefits emer
2 min readJohn Tupper Rolls-Royce & Bentley DriverArticle
John Tupper
Apr 2, 2021
6 min readGREAT LEADERS NEED COURAGE and diversity NZBusiness and ManagementArticle
GREAT LEADERS NEED COURAGE and diversity
Apr 22, 2019
3 min readFrom Cost To Value Facility ManagementArticle
From Cost To Value
Jun 27, 2019
Your client is the newly hired director of facility management and administration at a large law firm with a total of 60,400 square metres of leased space in multi-tenant buildings located in Sydney, Melbourne, Auckland and Singapore. In the short ti
6 min readTHE COACH ROUTE TO TRANSFORMATION: Helping Individuals And Organisations To Arrive At Their Full Potential The European Business ReviewArticle
THE COACH ROUTE TO TRANSFORMATION: Helping Individuals And Organisations To Arrive At Their Full Potential
Dec 3, 2019
10 min readA First-person Perspective MarketingArticle
A First-person Perspective
Oct 14, 2018
Ferrari Australasia CEO Herbert Appleroth has spent his entire career in the automotive sector. Graduating from Bond University with a bachelor of commerce (majoring in international marketing and management), he began his career in sales at Volkswag
1 min readBe a Better Leader Create a Better Workplace Build a Brand With Purpose Inc.Article
Be a Better Leader Create a Better Workplace Build a Brand With Purpose
May 5, 2020
1 min readOriflame India: Business TodayArticle
Oriflame India:
Dec 24, 2020
5 min readLessons From A First-time CEO NZBusiness and ManagementArticle
Lessons From A First-time CEO
Jul 21, 2021
5 min read“Dissent Is The Voice Of Progress” Business TodayArticle
“Dissent Is The Voice Of Progress”
May 14, 2020
1 min readToto’s To-do List CARArticle
Toto’s To-do List
Aug 19, 2019
4 min readWhat Value Means in Business? ThinkSalesArticle
What Value Means in Business?
Jul 19, 2016
Divisional Executive: Sales & Service Effectiveness – Integrated Channels Nedbank 3 164 staff (countrywide and across all channels) Rhode holds a BCom Honours; an MBA; completed a GIBS Global Executive Program and an Executive Leadership Programme at
3 min readIn Conversation with RAJIV JAYARAMAN Founder-CEO, Knolskape TechfastlyArticle
In Conversation with RAJIV JAYARAMAN Founder-CEO, Knolskape
Sep 1, 2021
14 min readWhen Work meets Passion FIU's Center for Leadership on Co-creating a Better Future with Today's Leaders The European Business ReviewArticle
When Work meets Passion FIU's Center for Leadership on Co-creating a Better Future with Today's Leaders
Jul 20, 2018
7 min readWhy Your Sexy Innovation Lab Is Failing MarketingArticle
Why Your Sexy Innovation Lab Is Failing
Apr 8, 2018
Innovation labs are springing up everywhere, being commonplace in industries from banking to the property sector, aimed at everything from improving productivity to showcasing new tech, creating new revenue streams or bolstering existing ones. For so
4 min readThe Comeback Wizard EntrepreneurArticle
The Comeback Wizard
Apr 20, 2020
2 min read
Reviews for Winning at Service
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews
Book preview
Winning at Service - Waldemar Schmidt
Enjoying the preview?
Page 1 of 1