Project Management to improve IT

By Andrés Báez

This book describes the foundations of project management during IT services improvement.

• Language: English
• Publisher: Andrés Báez
• Release date: Nov 26, 2015
• ISBN: 9781310304576

Andrés Báez

Andrés Báez (Buenos Aires, 1978) is an experienced director, consultant and project manager for global companies.Graduated from the University of Toronto in Risk Management and the University of Buenos Aires in Information Systems, diploma in Finance from the Tecnológico of Monterrey and Negotiation at Harvard University.Founder of ac novus, consulting firm specialized in the confluence of Negotiation and Human Capital..

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Project Management to improve IT

Andrés Báez

Copyright © 2015 Andrés Báez

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Contents

Acknowledgements

Introduction

The methodology

Scope of the plan

Resources of the plan

Attributes of deliverables

Classification of deliverables

Design and execution of activities

Approval of deliverables

Control of deliverables

Indirect deliverables

Takeaways

About the author

Acknowledgements

To Carolina, my companion and greatest inspiration to be a better man, and to Paula, my daughter, a footprint in each step together.

Especial thanks to my parents, Silvia and Miguel, my brothers Ignacio, Guadalupe and Migue, who collaborated reviewing this book and with whom I share my passions: IT with the family men and reading with women.

I would also like to mention my chosen mentors: Susan Boyd who taught me that there are no limits for professional growth and Frank Trebes for sharing his insights on developing personal relationships and new ideas.

Introduction

Fortunately, for the purposes of this book, I have had the opportunity to participate in global plans to improve IT services, as a provider, as a consultant, and on the customer side. These initiatives have been mixed, with different markets, actors, cultures and names, from SIP or PIP (Service Improvement Plan or Program Improvement respectively), improvement plans, remediation plans to get well where the chosen terms described by itself the service status. Looking back, we note that there were aspects that repeated over and over again in all undertaken projects: the needs for both supplier and customer to work together to improve the IT services of which they were responsible.

When do we design IT services improvement plans? What is the main purpose? Do we design them to improve services that do not meet customer expectations or due to an existing continuous improvement for those who already exceeded what is expected? Usually, it is the first one, and is where we will be focusing on, trying