The Completely Revised Handbook of Coaching: A Developmental Approach

By Pamela McLean

Praise for The Completely Revised HANDBOOK OF COACHING

"Pam McLean has written a jewel of a book. Its straightforward, easy-to-read style lays out an elegantly simple, effective, and agile coaching methodology. This will become a well-used ('dog-eared,' in the days before e-books) guidebook for both the new and the seasoned coach."
—MARY BETH O'NEILL, author, Executive Coaching with Backbone and Heart

"A welcome and comprehensive update of the original Handbook, this theoretically grounded, yet highly practical book presents important integrative coaching models that deal with complex coaching issues in an easy-to-read way. This book will be of use to novices and experienced coaches alike."
—ANTHONY M. GRANT Ph.D., coauthor, Evidence Based Coaching Handbook; faculty, University of Sydney

"I love this book. Pam McLean offers the most comprehensive and clear explanation of use of self—why it is important and where we need to focus our attention—that I have ever read. In addition, she describes the robust Hudson coaching methodology clearly with lots of examples and always links theory to practice."
—RICK MAURER, author, Beyond the Wall of Resistance; faculty, Gestalt Institute of Cleveland

"The new Handbook of Coaching is intellectually satisfying and pragmatically rich, a tour-de-force grounded in a thorough exploration of adult development and coaching models. This major rework of Hudson's classic offers practitioners extensive guidance on coach methodology, the system dynamics of change, and the crucial use of self. Leadership coaches at any level will find this an invaluable resource."
—DOUG SILSBEE, author, Presence-Based Coaching

"With an emphasis on thoroughly understanding one's self as a coach and supporting one's clients to understand themselves, as well as their contexts, Pam's book is very resourceful both practically and conceptually. Her very current real-life examples are insightful and useful."
—EDIE SEASHORE, M.A., author, Triple Impact Coaching

• Language: English
• Publisher: Wiley
• Release date: Jul 23, 2012
• ISBN: 9781118235072

Book preview

PART ONE

AN INTRODUCTION TO COACHING

The more the world around us is in flux, the more we as individuals must be certain about what matters in our lives: how we spend our time, who we are connected to, and where we are going. A coach is someone who can evoke passion and purpose in others, within the dissolving and reconstituting environments of our time.

—Frederic Hudson

CHAPTER 1

THE EVOLUTION OF COACHING

David Drake (2009) has summoned us to step into a new level of maturity as an emerging profession, examining broad roots, new research, and best practices that continually build new layers of structure to this field of coaching:

Given the speed and manner in which the field of coaching has grown, it would be risky to assume that the future growth will be either linear or uniform. The field of coaching is, in many ways, an unprecedented phenomenon that requires new levels of thinking about its practices, its nature as a collective, and its priorities as a philosophical and professional force in addressing the unique opportunities of our time. I would contend that the many historical struggles around positioning within coaching must give way to broader and more inclusive approaches to deal with the complex challenges facing our clients, our organizations and our society. If coaching proves unable to adequately meet the rapidly changing needs of our time, it will give way—for better or worse—to other means [p. 138].

Drake’s summons is an important one for this growing profession to heed. It’s the goal of this book to articulate and explore new layers of maturation and sophistication in the growing field of coaching in the hope that the field continues to professionalize itself through rigor and research. The growth of this emerging field has been nothing short of astounding over the past decade.

A BRIEF EXAMINATION OF EARLY WORK IN COACHING

We begin with a brief examination of what has evolved and changed in this powerful progression toward the professionalization of a new field of study and practice.

Early Conceptions of Coaching and Links to Mentoring

The earliest notion of coaching was closely linked to the concept of mentoring. In our first edition of this book, we used the term mentor-coaching and wrote:

Mentoring is the model for coaching . . . but the word mentor is too formal for purposes of a coach training model. I prefer the term coach here. Coach is now applied to a person who facilitates experiential learning that results in future-oriented abilities. This term (coach) refers to a trusted role model, adviser, wise person, friend, mensch, steward or guide—a person who works with emerging human and organizational forces to tap new energy and purpose, to shape new visions and plans, and to generate desired results. A coach is someone trained and devoted to guiding others into increased competence, commitment and confidence [p. 6].

Experience reveals a good deal about the important distinctions and overlaps among the disciplines of coaching, mentoring, consulting, and advising. Mentoring was a natural bridge to coaching, but it offers a limited view of the domain of coaching and the essential elements of the field. Understanding important differences between coaching and mentoring and the distinctions and overlaps relative to the fields of consulting and coaching provides role and boundary clarity for today’s coach. Table 1.1 illustrates some key distinctions between coaching and other practices.

Table 1.1 Coaching, Consulting, Counseling, and Mentoring: Key Distinctions

From Nascent to Mainstream

Although some track the origins to the mid-twentieth century and earlier, most agree little was heard about coaching outside the sports arena until the mid- to late 1980s. Today it is a multimillion-dollar business recognized as an effective way to aid in the development of leaders at all levels in an organization, as well as a means of working with people at normative, predictable life transitions. A quick Web search of the words executive or leadership coaching easily yields over a million sites.

Today there is a blending and merging of the best of the early thinking and increased clarity about what’s essential and what’s peripheral to the field. As it should be, research and practice provide the grounds for studying and testing what works and which theories, concepts, and methodologies need refining.

Individual Biases to Substantive Research

When the first edition of this book on coaching was written, it was one of only a handful on the market; there were only a few coaching schools, programs, and curricula at the forefront and no professional organizations or alliances. Individual biases and approaches focused on singular perspectives were dominant in the marketplace because little research had been conducted in this new arena. Today these individual biases have given way to important substantive research examining relevant theories and concepts informing this emerging field, as well as a growing body of research studying coaching effectiveness and outcomes in a variety of settings.

Coaching Is Coaching Is Coaching; or Is It?

In earlier days, there was a widespread belief that the essential coaching skills were readily adaptable to any type of coaching in any setting. Furthermore, it was initially thought that the uses for coaching were nearly limitless. Today we view leadership (at all levels, from emerging to executive) and transition coaching as the two main domains in which coaching exists, all the while sufficiently and ethically managing the boundaries of consulting, counseling, and mentoring.

Coaching skills alone are not sufficient for a coach to succeed in any environment. The range of knowledge, experience, and skills sets needs to be matched to the specialty in which the coach operates. Coaches who enter the organizational domain must understand how organizations work and how systems thinking bears on the work of the individual, the team, and the larger parts of the organization. They must also be sophisticated in their understanding of their role in this system in order to maintain boundaries that allow them to operate effectively as coach.

From Corrective to Developmental

Early on, coaching was frequently focused on remedial issues, and this mentality still exists in some organizations. However, coaching that occurs in organizations today is most often focused on facilitating the developmental growth of leaders around specific challenges and natural next steps in their leadership role.

Accountability Matters

At the outset of this emerging field, there was little to guide a coach relative to the impact of the coaching work, and attention wasn’t yet focused on accountability, results, and the overall sustainability of the field. It was simply too early in the development of the field for best practices to surface.

Today good coaches are keenly aware that the sustainability of this emerging coaching field is contingent on the positive results created in the work of coaching with individuals, teams, and organizations. In Chapter Eighteen, on building a coaching culture in organizations, we explore a case study in which issues of accountability come keenly into play as a company attempts to integrate coaching into its culture.

Market Realities

Coaching is now widespread and commonplace, particularly within organizations in the leadership and executive domains, as well as in the transition work of individuals. This is clear evidence of the maturation of the field, and this also signals a more sophisticated consumer of coaching services. Today coaches are more skillfully scrutinized and vetted by organizations and individuals through any series of rigorous processes, including live coaching, references from coaching clients, evidence of coach training and certification, and years of relevant experience and background.

The expectation is that coaches will be able to provide evidence of the impact of their work—that is, the return on investment must be clear in today’s marketplace. The case vignettes on Sarah in Chapter Eleven highlight this link between client goals and the overall needs of her team and the organization.

WHAT REMAINS THE SAME?

The theme of change has been an important factor in the emergence of this field, and this perspective is even truer today than it was in the 1990s. Today change has become the most dependable reality in our lives and in our world. People and organizations around the globe live with continuous uncertainty, tentativeness, and a sense of growing unpredictably. Many have no long-term expectations and plans and simply strive to keep pace with intense daily and weekly schedules of demands and responsibilities with little sense of a long-range plan for the future.

This reality was not true for most of the twentieth century. The world then seemed fairly dependable, uniform, and evolving, and lives took on those dimensions. The professions were organized around the assumptions of a stable culture of perpetual progress, central authority, and control, and there was a trust and a willingness to follow the overarching cultural rules.

Today’s world is turbulent, unpredictable, and increasingly fragile. Organizations are operating in a continual state of change, and workers and leaders alike must be agile and skilled at managing transitions and challenges in order to thrive in the evolving marketplace.

CHAPTER 2

THE FUTURE OF COACHING

In our first edition of The Handbook of Coaching, we noted that coaching was in its infancy; the guidelines for training and education were embryonic and largely informal, and a baseline of relevant theories and research was scant. Today the picture is dramatically different: high-quality training and certificates are being issued from independent organizations and universities, and master’s and doctoral programs with coach specialty areas are growing in this emerging field of coaching. The sheer volume of research, writing, and doctoral dissertations dedicated to the topic of coaching is indicative of the meteoric growth of this field in the past few years.

Now it’s time for the thoughtful maturation of the field, building on the best thinking, research, and existing theories that will support high-quality integrative approaches to coaching in the development of masterful coaches. The continued maturation of the field requires sustained focus in several areas: broad agreement on the theories and concepts germane to coaching, commitment to continual cultivation of self as coach, use of a reliable coaching methodology, a developmental and holistic perspective on the client’s life, and an ability to track measurable results with the client linking to the organization’s goals and the individual’s needs.

BROAD AGREEMENT ON THEORIES AND CONCEPTS

Since the inception of this emerging field, the dominant emphasis has been on a competency-based set of foundational skills necessary in the development of a coaching approach. Several helpful books have addressed key skill-based competencies, and the International Coach Federation and European Mentoring and Coaching Council have articulated sets of skill-based competencies. Yet until recently, little attention has focused on the knowledge-based competencies that are essential for a coach to possess. As the field of coaching continues to mature, it’s essential that it seek a broad and integrative understanding of the key theories and concepts on which this field would benefit from fully understanding and using.

COMMITMENT TO CONTINUAL CULTIVATION OF SELF AS COACH

An understanding of the use of self as a key instrument in the work of coaching is essential and requires continual cultivation of the coach’s inner landscape—empathic stance, range of feelings, boundary awareness, somatic awareness, courage to challenge and presence—all buttressed by the foundational theories found in emotional intelligence, reflection in action, psychology, and adult development.

The coach’s ability to adeptly use self as the most important instrument in facilitating change will increasingly become the gold standard in masterful coaching.

A RELIABLE COACHING METHODOLOGY

A robust and flexible methodology that maps the coaching engagement from beginning to end, linking the essential elements required to support lasting change, is territory that needs continuous development. The methodology outlined in this book represents a flexible, agile system that can be adapted to changing circumstances and environments. A thorough yet adaptive, rather than prescriptive, methodology will be increasingly important to the future of coaching.

A DEVELOPMENTAL AND HOLISTIC PERSPECTIVE ON THE CLIENT’S LIFE

Coaching is not about fixing people and problems; instead, it is developmental in nature and focused on adults who seek to make changes in their lives. A coach needs to have a developmental and holistic perspective on each client’s life, understanding the many lenses that provide a view of the whole person, including the values, roles, and systems at play; the developmental pathway; and the overall sense of purpose in the client’s life in the face of ongoing waves of transition and