Rating: 0 out of 5 stars
0 ratings
Audiobook2 hours
Total Quality Management: Customers and Products
Written by Stephen George and Arnold Weimerskirch
Narrated by Lloyd Bochner
Rating: 0 out of 5 stars
()
About this audiobook
More than ever, customer relations and engagement are key components of a company's success. Companies that are intent on tracking their customer's ever-changing requirements and improving their services know the best business management model begins with customer focus and ends with customer satisfaction. Total Quality Management: Customers and Products explores how meeting customers' needs and complete satisfaction dictates a company's direction and actions. If you want to know how the most successful companies get the most from their quality initiatives, George and Weimerskirch lay out the best practices to put to work now.
More audiobooks from Stephen George
Total Quality Management: Managing Employees Total Quality Management: The New Management Model Rating: 0 out of 5 stars0 ratingsTotal Quality Management: Strategic Planning Rating: 5 out of 5 stars5/5
Related to Total Quality Management
Related audiobooks
Customer Care Excellence: How to Create an Effective Customer Focus Rating: 0 out of 5 stars0 ratingsStrategy Maps: Converting Intangible Assets into Tangible Outcomes Rating: 4 out of 5 stars4/5Fit for Growth: A Guide to Strategic Cost Cutting, Restructuring, and Renewal Rating: 2 out of 5 stars2/5The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company Rating: 4 out of 5 stars4/5Balanced Scorecard for Performance Measurement Rating: 4 out of 5 stars4/5How to Become a Lean Leader: Lean Project Management Volume 2 Rating: 5 out of 5 stars5/5Lean Project Management Volume 1: Managing Business the Lean Way Rating: 5 out of 5 stars5/5ISO 9001:2015: A Pocket Guide Rating: 0 out of 5 stars0 ratingsRedesigning Capex Strategy: A Groundbreaking Systems Approach to Sustainably Maximize Company Cash Flow Rating: 5 out of 5 stars5/5Six Sigma: Quick Step-By-Step Guide To Improve Quality And Eliminate Defects In Any Process Rating: 5 out of 5 stars5/5Results Without Authority: Controlling a Project When the Team Doesn't Report to You Rating: 3 out of 5 stars3/5Implementing Six Sigma: Smarter Solutions Using Statistical Methods 2nd Edition Rating: 0 out of 5 stars0 ratingsKey Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition Rating: 4 out of 5 stars4/5Revolutionizing Business Operations: How to Build Dynamic Processes for Enduring Competitive Advantage Rating: 0 out of 5 stars0 ratingsLean Enterprise: Quickstart step-by-step guide to build a lean business Rating: 5 out of 5 stars5/5Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs Rating: 4 out of 5 stars4/5How to Manage People: 7 Easy Steps to Master Management Skills, Managing Difficult Employees, Delegation & Team Management Rating: 0 out of 5 stars0 ratingsShockproof: How to Hardwire Your Business for Lasting Success Rating: 0 out of 5 stars0 ratingsThe Secret of Culture Change: How to Build Authentic Stories That Transform Your Organization Rating: 0 out of 5 stars0 ratingsThe Five Keys to Continuous Improvement: Unlock the Potential in Your Organization Rating: 4 out of 5 stars4/5Pharma Customer Experience: 20 Secrets to 10X Your CX & Boost Patient Outcomes Rating: 0 out of 5 stars0 ratingsScaling New Heights: A toolkit for SMEs preparing for post-COVID-19 business Rating: 0 out of 5 stars0 ratingsShift: Transform Motion into Progress in Business Rating: 0 out of 5 stars0 ratings
Business For You
Rich Dad Poor Dad: What The Rich Teach Their Kids About Money - That the Poor and Middle Class Do Not! Rating: 5 out of 5 stars5/5How To Win Friends And Influence People Rating: 4 out of 5 stars4/5The Warmth of Other Suns: The Epic Story of America's Great Migration Rating: 5 out of 5 stars5/5Extreme Ownership: How U.S. Navy SEALs Lead and Win Rating: 5 out of 5 stars5/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5Win Every Argument: The Art of Debating, Persuading, and Public Speaking Rating: 5 out of 5 stars5/5Getting to Yes: How to Negotiate Agreement Without Giving In Rating: 4 out of 5 stars4/5Silva Mind Control Method Of Mental Dynamics Rating: 5 out of 5 stars5/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 5 out of 5 stars5/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot Rating: 4 out of 5 stars4/5The Art of Happiness: A Handbook for Living Rating: 4 out of 5 stars4/5The End of the World is Just the Beginning: Mapping the Collapse of Globalization Rating: 5 out of 5 stars5/5Getting Things Done: The Art of Stress-Free Productivity Rating: 4 out of 5 stars4/5The Artist's Way at Work: Riding the Dragon: Twelve Weeks to Creative Freedom Rating: 4 out of 5 stars4/5Elon Musk Rating: 5 out of 5 stars5/5The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism (Intl Ed) Rating: 5 out of 5 stars5/5Astor: The Rise and Fall of an American Fortune Rating: 4 out of 5 stars4/5The TenX Rule: The Only Difference Between Success and Failure Rating: 5 out of 5 stars5/5Seeing What Others Don't: The Remarkable Ways We Gain Insights Rating: 4 out of 5 stars4/5The Millionaire Next Door: The Surprising Secrets Of Americas Wealthy Rating: 5 out of 5 stars5/5The Sociopath Next Door: The Ruthless Versus the Rest of Us Rating: 4 out of 5 stars4/5Entreleadership: 20 Years of Practical Business Wisdom from the Trenches Rating: 5 out of 5 stars5/5The Shock Doctrine: The Rise of Disaster Capitalism Rating: 4 out of 5 stars4/5Algorithms to Live By: The Computer Science of Human Decisions Rating: 4 out of 5 stars4/5The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy Rating: 5 out of 5 stars5/5Manage Your Day-to-Day: Build Your Routine, Find Your Focus, and Sharpen Your Creative Mind Rating: 4 out of 5 stars4/5The Catalyst: How to Change Anyone's Mind Rating: 5 out of 5 stars5/5The New One Minute Manager Rating: 5 out of 5 stars5/5You Will Own Nothing: Your War with a New Financial World Order and How to Fight Back Rating: 4 out of 5 stars4/5
Related podcast episodes
Agile and PMBOK 7 Simplified: Domains & Principles Explained 0% found this document usefulAchieving Operational Excellence: Leading sustainable improvement 100% found this document usefulThe Art of Delegation - Part 1 (Updated): The Art of Delegation - Part 1 100% found this document usefulCoaching for Leaders 0% found this document usefulToyota Kata Fundamentals for the Kata Curious | 086 0% found this document usefulBridging the Gap: Overcoming Procurement’s History - Lecture 2 0% found this document usefulEp. 43 - Process management for small organizations: Adi Klevit 0% found this document usefulCreating a Podcast That Builds Trust 0% found this document useful7 Important Skills You Need to Be a Successful Social Media Marketer (Repeat) 0% found this document usefulIt Actually Does Matter How You Structure Your Mastermind: Here's The Inside Secret 0% found this document useful
Related articles
Why You Need A Portfolio Change Manager Facility ManagementArticle
Why You Need A Portfolio Change Manager
Jun 24, 2018
4 min readEnhance Enterprise-level Sales ThinkSalesArticle
Enhance Enterprise-level Sales
Mar 29, 2017
• Orchestrating a complex network of decision-makers and influencers is difficult • The right people are not hearing or understanding the full potential of your value • Proposals get hung up in procurement, whose only concern is acquisition cost • Yo
1 min readOperationalising Customer Retention & Growth ThinkSalesArticle
Operationalising Customer Retention & Growth
May 26, 2022
IN AN ENVIRONMENT where good Customer Service should be the minimum requirement, most organisations fail to consistently match even this standard. The good news is that for those companies nimble enough to plan and operationalise a competitive advant
1 min readHow Tradesmen Can Drive More Sales through Effective Customer Service Management Home Business MagazineArticle
How Tradesmen Can Drive More Sales through Effective Customer Service Management
Sep 28, 2023
2 min readHappy Customers, Happy Staff NZBusiness and ManagementArticle
Happy Customers, Happy Staff
Apr 22, 2020
3 min readOwning Your Niche Market Home Business MagazineArticle
Owning Your Niche Market
Jun 24, 2021
4 min readIn Trust We Grow MarketingArticle
In Trust We Grow
Mar 23, 2020
Seamless CX is often highlighted as the key to delivering an organisation’s success. In today’s globalised marketplace, however, the issue of ‘trust’ plays a far more critical role. An erosion of trust creates a barrier preventing many organisations
4 min readShaping Customer Success ThinkSalesArticle
Shaping Customer Success
May 26, 2022
Consider this: As the sales arm of your organisation, you’re making certain promises to your customers around what your solution can do for them and their company’s success. The problem is that too often, once a sale is made, implementation is handle
2 min readTLC Is Not Just About Tender Loving Care NZBusiness and ManagementArticle
TLC Is Not Just About Tender Loving Care
Jun 24, 2019
FOR SEVERAL years, we worked with a business who was all about TLC. But in their organisation, TLC didn’t stand for tender loving care. To their team, TLC stood for ‘Think Like a Customer’ – and that drove everything they did. As businesses, we can a
2 min readHow Marketing Can Increase Customer Lifetime Value ThinkSalesArticle
How Marketing Can Increase Customer Lifetime Value
Aug 9, 2017
2 min read4 Ways for B2B Businesses to Keep Their Customers ThinkSalesArticle
4 Ways for B2B Businesses to Keep Their Customers
Mar 29, 2017
4 min readBusiness Tips for 2023: Why Entrepreneurs Need to Step It Up Home Business MagazineArticle
Business Tips for 2023: Why Entrepreneurs Need to Step It Up
Mar 30, 2023
4 min readIs It Time To Hire A Sales Execution Auditor? ThinkSalesArticle
Is It Time To Hire A Sales Execution Auditor?
Jun 26, 2019
3 min readDr. Ameet Parekh Is Changing The World Of Business Through His Signature Coaching Programs. Business TodayArticle
Dr. Ameet Parekh Is Changing The World Of Business Through His Signature Coaching Programs.
Apr 28, 2023
2 min readWhat Value Means in Business? ThinkSalesArticle
What Value Means in Business?
Jul 19, 2016
Divisional Executive: Sales & Service Effectiveness – Integrated Channels Nedbank 3 164 staff (countrywide and across all channels) Rhode holds a BCom Honours; an MBA; completed a GIBS Global Executive Program and an Executive Leadership Programme at
3 min readIn And Out Facility ManagementArticle
In And Out
Aug 23, 2018
5 min readRaise Others Up, And You Will Rise Inc.Article
Raise Others Up, And You Will Rise
Dec 11, 2019
2 min read5 Principles to Create Customer Experiences That Count ThinkSalesArticle
5 Principles to Create Customer Experiences That Count
Nov 2, 2016
4 min readGravy On The Side NZ MarketingArticle
Gravy On The Side
Apr 14, 2024
Caring too much about my clients’ businesses was the bane of my bigagency life. I’d been on the end of too many internal conversations about ‘over-servicing’ clients, but I’m sorry, I think that’s simply BS. I don’t believe you can get the best for y
3 min read3 Ways to Increase the Enterprise Value of Your Family Business KiplingerArticle
3 Ways to Increase the Enterprise Value of Your Family Business
Aug 31, 2022
Many entrepreneurs focus on revenue, innovation and people to lead their enterprise forward in the future – but business tends to get in the way. Finding, recruiting and hiring talent, maintaining relationships with key customers and vendors, dealin
3 min readCatch And Keep The Power Of Retention NZBusiness and ManagementArticle
Catch And Keep The Power Of Retention
Jul 20, 2022
IS CEO OF CUSTOMER RADAR. FOR MORE INFORMATION ABOUT HOW YOU CAN MAKE A DIFFERENCE TO YOUR CUSTOMERS'EXPERIENCE AND BOTTOM LINE GO TO WWW.CUSTOMERRADAR.COM CUSTOMER EXPERIENCE There are few things more powerful to your business than delivering an exc
2 min readWhat Subscription Business Models Mean for Sales Teams ThinkSalesArticle
What Subscription Business Models Mean for Sales Teams
Aug 9, 2018
4 min readThe Ethics Coach on Conflicts of Interest and Personal Tasks EntrepreneurArticle
The Ethics Coach on Conflicts of Interest and Personal Tasks
Jun 1, 2013
2 min readCustomer-centric Co Caravan WorldArticle
Customer-centric Co
Sep 5, 2019
Putting the customer first, in simple terms, means that a business puts the needs and requirements of a customer ahead of anything and everything else. Such a business strives to build healthy relationships with their consumers by identifying their n
1 min readTE&M IS A meeting Of Minds NZ MarketingArticle
TE&M IS A meeting Of Minds
Apr 14, 2024
4 min readMake No Mistake Marie Claire AustraliaArticle
Make No Mistake
Oct 30, 2019
2 min readTHE FIX A Self-management Paradox ThinkSalesArticle
THE FIX A Self-management Paradox
Jun 30, 2021
So, how do you uplift your mid and bottom-tier performers? Unfortunately, an organisation that wants to build a strong culture of self-management in weak self-managers will face a paradox, specifically that a strong, concentrated management focus is
2 min readVisionary, Servant Leadership ThinkSalesArticle
Visionary, Servant Leadership
Dec 1, 2017
DESIGNATION: Executive Head: Sales and Service, Business Banking COMPANY: Nedbank Limited SALES FORCE SIZE: • Number of sales people: 425 general and 167 specialist sales and sales management people, managed through a matrix management and direct
2 min readCreating Experiences Your Customers Love NZ MarketingArticle
Creating Experiences Your Customers Love
Jun 25, 2020
3 min readGrow Your Remote Business Home Business MagazineArticle
Grow Your Remote Business
Jun 30, 2020
4 min read
Reviews for Total Quality Management
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews