In Episode Number 11 of The CLM Rx, tune in to hear Eva Calle’s unique story about how she moved into the world of contract lifecycle management. Her background as a legal assistant and contract attorney in Venezuela, Ecuador, Colombia and Mexico, for industrial supply chain informs how she manages client relationships today. Eva brings over 20 years of experience in legal and operational excellence to her role as a Customer Success Manager at DocuSign.   In this episode we talk about post implementation activities and how to be successful. Eva shares her industry insights about what to consider during an implementation. We discuss how implementation decisions can drive adoption and growth. And, Eva provides her expert guidance on how to use your CSM relationship to manage up through change. Customer Success Managers are your champion within the organization and can be a valuable asset to leverage within the Enterprise.   For more great lessons from the field, and all the CLM content, connect with us here: The CLM Rx Book: https://a.co/d/8XA2xYC The CLM Rx LinkedIn: https://www.linkedin.com/company/the-clm-rx/ Kami Paulsen LinkedIn: https://www.linkedin.com/in/kamipaulsen/ Eva Calle: https://www.linkedin.com/in/evacalle/ YouTube: https://www.youtube.com/@theclmrx   If you implement Contract Lifecycle Management Software ("CLM"), have purchased CLM, are considering purchasing CLM, or expanding your existing CLM footprint, this channel is for you! Kami speaks to CLM practitioners, CLM Vendors, and visionaries on the most pressing topics in the space. She shares practical advice based on her 15 years implementing various CLM software tools for organizations of all sizes, in every vertical.