Applying for driver's licenses. Filing for permits. Applying for aid or benefits. The world is a bureaucratic place, and it cost individuals, organisations, and Governments billions of dollars a year to make it all tick over. So can good digital transformation fix the problem? Can it streamline our lives? If so, what does that look like, and, more importantly, why haven't we done it yet? This week we're joined by Managing Director at Boston Consulting Group, Neveen Awad, to find out.We'd love to hear your one minute review of books which have changed your year! Simply record them on your smart device or computer and upload them using this Google form: https://forms.gle/pqsWwFwQtdGCKqED6Do you have a question for the expert? Ask it here using this Google form: https://forms.gle/8vzFNnPa94awARHMAAbout the expert, Naveen Awad: https://www.bcg.com/about/people/experts/neveen-awadThis is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organisations and what we can learn from it.