The coronavirus (COVID-19) pandemic has accelerated both the move from cash to cards, and the use of advanced card technology including contactless cards, central issuance, and instant issuance. But it hasn’t changed the need for credit unions to be top of wallet with their cards. The best way to achieve that goal is by building member engagement, according to Nicole Machado, executive director, product strategy card services, for Harland Clarke, a CUNA Strategic Services alliance provider. In this episode of the CUNA News Podcast, sponsored by Harland Clarke, Machado explains how to build a best-in-class engagement strategy through payments, how to become top of wallet, new developments in the card arena, payment trends accelerated by COVID-19, and more.