A Mission Beyond Coffee (featuring Jon Sell and Norma Pyscher) Two franchisees discuss leadership, legacy, and leaning on employees for wisdomGUEST BIO: Jon Sell is a seasoned entrepreneur and a passionate advocate for positive workplace culture. With a background as an environmental scientist, Jon transitioned from the corporate world to become a successful franchise owner of BIGGBY® COFFEE.LinkedInNorma Pyscher is an inspirational business leader and co-owner of multiple Biggby Coffee franchises. With roots in nonprofit work, particularly in supporting at-risk youth, Norma has seamlessly integrated her passion for social impact into her entrepreneurial experience. LinkedInCORE TOPICS + DETAILS: [51:53] - When Change Equals GrowthFrom previous careers to franchise ownership Both Jon and Norma come from unique backgrounds before their time as franchisees. Jon was an environmental scientist, while Norma worked in the nonprofit sector. They shared a commitment to meaningful work, which is what attracted them to BIGGBY® COFFEE. Their stories underscore the courage required to pivot into entrepreneurship and fulfillment found in creating positive workplaces. As Jon says, “don’t wait to make a change.” [32:09] - More than a WorkplacePutting employee growth and wellbeing first A workplace is not a family. But why can’t it feel like one a bit more often? Jon and Norma emphasized the importance of supporting their employees' growth and well-being, treating their teams like family. They highlighted the significance of providing second chances and fostering an environment where everyone feels valued. This also means setting clear expectations and encouraging personal development.[59:28] - The Vision of LeadershipSetting new standards for workplace culture Jon and Norma discussed their commitment to improving workplace culture, not only in their franchises but through their example in the wider corporate landscape. By setting high standards for how employees are treated and engaged with, they hope to be positive influences for other workplaces. It’s not about the bottom line — it’s about being remembered for creating positive work environments and being willing to step up on behalf of employees.[50:47] - Be Vulnerable FirstThe power of authenticity in leadership Norma and Jon discussed the outdated idea that leaders are meant to always appear infallible and all-knowing. Instead, they advocate for a leadership style that embraces vulnerability, encouraging open communication and authenticity within their teams. As we’ve seen time and time again, this approach fosters a deeper connection between employees and management, creating a more cohesive and supportive team dynamic.[46:47] - When Leaders Learn from EmployeesIncorporating employee feedback for lasting success The importance of listening to employees and incorporating their feedback into business decisions was a key theme, as it always is when it comes to BIGGBY® COFFEE.. Norma and Jon (as well as cohosts Mike and Laura) believe that great ideas can come from any level within the organization and that acknowledging and acting on employee suggestions leads to better business outcomes and a more engaged team. Better people and a better bottom line — what’s better than that?[1:01:02] - More than CoffeeEnvisioning a future in alignment with personal values Both Norma and Jon shared their aspirations for their personal and professional legacies, emphasizing the impact they hope to have beyond the success of their BIGGBY® COFFEE franchises. Norma spoke of her children, of wanting them to inherit a legacy of social and emotional intelligence, coupled with a business acumen that prioritizes people first. Jon expressed a similar thought, hoping his employees would measure future workplaces by the positive experiences they had working for him.RESOURCES:[1:10] Live You Love LaboratoryTM[9:01] BIGGBY COFFEE Franchising®FOLLOW: Follow Jon: LinkedIn Follow Norma: LinkedIn Follow Laura Eich:LinkedInFacebo