GUEST BIO:Ryo Zsun is the culture maestro for the Zappos family of companies, as well as a keynote speaker and thought leader on the power of cultivating healthy workplaces. Everywhere he goes, he shares Zappos’ message of putting people first.LinksLinkedInCORE TOPICS + DETAILS:[0:35] - Back to Work (Without the Awkwardness)Comparing sabbatical and the end of maternity leave Laura discusses her return to work post-maternity leave, comparing it to her previous experience returning from sabbatical. Despite significant personal changes, including a new baby, she was happy to ease back into the company more smoothly than expected. This underscores the company's supportive culture and flexible work environment, highlighting how a strong people-first culture facilitates easier transitions for employees undergoing significant life changes.[0:45] - Embracing Shifting PrioritiesLeveraging life changes to enrich work and personal lifeLaura expresses initial concerns that her shift in priorities towards her child might impact her passion and performance at work. However, her positive experience upon returning illustrates how personal changes can enrich one's professional life rather than detract from it. Embracing life's transitions and harnessing them to bring new perspectives and passion helps lift everybody around you.[10:00] - Company Culture the Zappos WayExploring Zappos’ commitment to serviceRyo shares details about his multifaceted role at Zappos, including his contribution to promoting the company's unique culture and exceptional customer service. The conversation sheds light on how Zappos prioritizes being a service company as the foundation of its business model, emphasizing the importance of each employee's role in fostering this environment. The result? Every team member is an ambassador of the values that define Zappos. [18:00] - A Journey Through ZapposRyo’s journey is quintessential Zappos supportRyo shares his personal journey at Zappos, starting as a barista and evolving into a role where he now wears multiple hats, including that of a concierge and the company's official tour guide. His story is a testament to Zappos' culture of nurturing employee growth and encouraging exploration of diverse roles within the company.RESOURCES:[50:00] Build a Life You LoveFOLLOW:Follow Ryo:LinkedInFollow Laura Eich:LinkedInFacebookInstagramFollow Mike McFall:WebsiteLinkedInFacebookXInstagramFollow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTMABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.comABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early stage businesses and how to