There are times when a patient or family may want to change hospice providers.  In this episode we explain the process to follow for that to occur. Here are some things to remember:  The patient or family has the right to transfer from one hospice agency to another agency of their choice. A transfer can occur one time in a benefit period (hospice agency is responsible for tracking this, and letting the patient/family know). There are several reasons for transfers - dissatisfied with care, personal connection with someone at another agency, moving to an agency that has a freestanding inpatient unit.  To learn more about hospice visit our website at www.theheartofhospice.com for information and resources about hospice, caregiving, self care, and advance care planning.