How can servant leadership revolutionize an organization? How do you serve the needs of healthcare professionals AND patients and their families? How do you reinvent your conferences so they cater to the needs of members, and don’t focus on the venue?In this episode of Associations Thrive, host Joanna Pineda interviews Adam Levy, Executive Director of the American Cleft Palate Craniofacial Association (ACPA). Adam discusses:How babies with cleft palate and craniofacial differences (we don’t call them birth defects anymore) are born to families all over the world, not just overseas.How Adam feels professionally fulfilled by holding a servant leadership role at ACPA.As ED of ACPA, he wants his team members to be successful; their success is his success!The importance of clarity in the job: Do staff have clarity about their tasks? Is Adam clear about his vision and expectations?How ACPA pivoted to provide patients with learning resources about conditions and treatments.How advocacy has become an integral part of ACPA's activities, advocating for patients and their families, especially when it comes to what insurance companies will cover.How ACPA is retooling their conferences to be less structured around a venue, but optimized for attendee education and connections.References:ACPA WebsiteFind an ACPA Approved Team