Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves

Trailer: Why is it that some global shared services functions add massive value and others are scrapped after just a few months? And what makes the people that lead those successful functions tick? We spend a lot of time thinking about how to build effective shared services functions and right now there is no common platform that brings the best of GBS together. And that’s why we’re starting The GBS Masterminds Podcast. Every two weeks, HighRadius CEO: Sashi Narahari invites highly successful GBS leaders to share their stories, learnings, and unique experiences. In candid and crisp 18-minute conversations, GBS leaders share answers to the most pressing problems facing shared services executives today. by The GBS Masterminds Podcast

1 min listen

Angela Mangiapane, President at Mars Global Services: In this episode, Sashi Narahari is joined by Angela Mangiapane, President at Mars Global Services to discuss how GBS leaders can build both scalable and agile services, finding the root cause of issues, how these can be solved by AI and Angela's secret strategy for transforming business services from cost-cutting to revenue driving. by The GBS Masterminds Podcast

18 min listen

Stephen Hosley, SVP, Global Business Services at Estée Lauder Companies: In this episode, Sashi Narahari is joined by Stephen Hosley, SVP, Global Business Services at Estée Lauder Companies to discuss: making the most of a midlife crisis, transforming GBS with a mix of automation and human capital and thinking of GBS as a business. by The GBS Masterminds Podcast

18 min listen

Peter Mitchell, Head of Global Business Services at ABB Krakow: In this episode, Sashi Narahari is joined by Peter Mitchell, Head of Global Business Services at ABB Krakow to discuss automation in the world of constantly developing technology, that the next wave of change coming to the shared services function is: Cloud and the importance of processes in an effective organization. by The GBS Masterminds Podcast

18 min listen

Sandy Khanna, Global Head of Shared Services at Anglo American: In this episode, Sashi Narahari is joined by Sandy Khanna, Global Head of Shared Services at Anglo American to discuss the great opportunity GBS leaders have to transform and reimagine shared services, why GBS organizations should own process excellence and how future of shared services should be to help the business drive revenue. by The GBS Masterminds Podcast

18 min listen

Deanna Adler, Vice President, Global Business Services at Kellogg Company: In this episode, Sashi Narahari is joined by Deanna Adler, Vice President, Global Business Services at Kellogg Company to discuss why change is at the core of what an effective GBS organization needs to be, why Kellogg Company reently pulled some processes back from an outsourcer and the results of their recent RPA program. by The GBS Masterminds Podcast

18 min listen

Caroline Basyn, Senior VP, Strategy and Transformation Europe at Pepsico: In this episode, Sashi Narahari is joined by Caroline Basyn, Strategy & Transformation Europe at PepsiCo to discuss whether companies should opt for a captive centre model or simply outsource, if GBS leaders should "lift and shift" then standardize work or vice versa and how to transition from a cost-cutting to a revenue growth GBS strategy. by The GBS Masterminds Podcast

18 min listen

Natarajan Gopalan, Global Head of Integrated Business Services at Philip Morris International: In this episode, Sashi Narahari is joined by Natarajan Gopalan, Global Head of Integrated Business Services at Philip Morris International to discuss the importance of artificial intelligence when choosing the right RPA system, the future of the technology based on Natarajan's "three layers" and why you need to have many kinds of diversity in your workplace in order to become a high performing organisation. by The GBS Masterminds Podcast

17 min listen

Richard Dobbs, Vice President, Global Business Services at Kimberly-Clark: In this episode, Sashi Narahari is joined by Richard Dobbs, Vice President, Global Business Services at Kimberly-Clark to discuss Richards upbringing and how he made his way into the wonderful world of business services, what GBS leaders should and should not outsource and how Kimberly-Clark have automated 200 processes with RPA. by The GBS Masterminds Podcast

18 min listen

Michael van der Steen, Global Vice President Order to Cash at Adidas: In this episode, Sashi Narahari is joined by Michael van der Steen, Global Vice President Order to Cash at Adidas to discuss how to select the right approach for deploying shared services (Lift & Shift versus Fix & Shift), how Adidas are automating processes and why you need to understand the a GBS serves the whole organisation... not just a specific team. by The GBS Masterminds Podcast

12 min listen

Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G: In this episode, Sashi Narahari is joined by Andy Walter CEO at AJW Advisory, Former SVP of IT & Shared Services at P&G to discuss why the talent hybrid model is more and more critical now, the role of automation in business process solutions, and the importance of your internal leadership team. by The GBS Masterminds Podcast

17 min listen

Jamesetta Strickland, SVP & Head of Global Business Services at Iron Mountain by The GBS Masterminds Podcast

18 min listen

Steve Rudderham, Head of Global Business Services at AkzoNobel: In this episode, Sashi Narahari is joined by Steve Rudderham, Head of Global Business Services at AkzoNobel to discuss two models: captive centres versus outsourcing, struggling to scale ai RPA bots and advice for those who are starting their career in GBS. by The GBS Masterminds Podcast

18 min listen

AJ Wijesinghe, Vice President of Shared Services at Univar Solutions: In this episode, Sashi Narahari is joined by AJ Wijesinghe, Vice President of Shared Services, Univar Solutions to discuss how Univar Solutions became one of the top 20 most admired GBS organizations in the world as recognized by Shared Services & Outsourcing Network, Digital Business Services as the future of GBS and the solution for the lack of workflows in most of major ERPs. by The GBS Masterminds Podcast

18 min listen

Rob Bradford, Vice President of Global Business Services at Zimmer Biomet: In this episode, Sashi Narahari is joined by Rob Bradford, Vice President of Global Business Services at Zimmer Biomet to discuss what is better: outsourcing or capital center for GBS? How GBS organizations should be implementing large scale technologies and how GBS organizations can successfully execute major transformations. by The GBS Masterminds Podcast

18 min listen

Tony Saldanha, Co-Founder at Inixia and Former VP of GBS at P&G: In this episode, Sashi Narahari is joined by Tony Saldanha Co-Founder at Inixia and Former VP of GBS at P&G to discuss the importance of AI in growing a GBS, how to be a GBS leader in your organization and why it is better to focus on a specific use-case before purchasing any software. by The GBS Masterminds Podcast

18 min listen

Suzanne Leopoldi-Nichols, Chief GBS Officer at WPP: In this episode, Sashi Narahari is joined by Suzanne Leopoldi-Nichols, Chief GBS Officer at WPP. They discuss that successful BPOs should be more focused on the processes instead of costs, the beneficial team collaboration when working from the office and what strong future GBS leadership should look like. by The GBS Masterminds Podcast

15 min listen

Gavin Ifield, SVP Global Business Services, AECOM: In this episode, Sashi Narahari is joined by Gavin Ifield, SVP Global Business Services, AECOM. They discuss the importance of continuous improvement, how crucial the digital transformation is for the GBS organisations and best piece of advice for GBS leaders. by The GBS Masterminds Podcast

17 min listen

Puneet Uppal, Head of Global Business Operations at DIAGEO: In this episode, Sashi Narahari is joined by Puneet Uppal, Head of Global Business Operations at DIAGEO. They discuss the influence of AI in global business services, the GBS evolution and the importance of onboarding talents to the GBS organization to keep developing. by The GBS Masterminds Podcast

14 min listen

Jay Cheedella, Vice President, Global Business Services at The Hershey Company: In this episode, Sashi Narahari is joined by Jay Cheedella, Vice President, Global Business Services at The Hershey Company. They discuss the future of GBS in ten years from now, the impact of cost-efficiency on the organization's growth and the importance of the growth strategy. by The GBS Masterminds Podcast

12 min listen

Cindy Gallagher, SVP Shared Services at Gannett: In this episode, Sashi Narahari is joined by Cindy Gallagher, SVP Shared Services at Gannett. They discuss the power of AI in the transformation process of GBS operations, the importance of listening to our business partners, and what it takes to be a true GBS leader. by The GBS Masterminds Podcast

14 min listen

Pavan Pamidimarri, SVP, Finance Operations & Sourcing at Levi Strauss & Co. by The GBS Masterminds Podcast

15 min listen

Manny Korakis, SVP, Chief Accounting Officer, Corporate Controller and Treasurer at IQVIA: In this episode, Sashi Narahari is joined by Manny Korakis, SVP, Chief Accounting Officer, Corporate Controller and Treasurer at IQVIA. They discuss the importance of programming in BPO's future, the possibility to move to working fully remotely, and the importance of developing AI in RPA growth. by The GBS Masterminds Podcast

17 min listen

Manoj Kalra, SVP, Head of Group Business Services at DSM by The GBS Masterminds Podcast

12 min listen

Tracy Schaefer, VP Global Business Services at Conagra Brands: In this episode, Sashi Narahari is joined by Tracy Schaefer, VP Global Business Services at Conagra Brands. They discuss the future of BPOs, the differences between working remotely and in the office and ponder over the possibility that AI will replace people at work. by The GBS Masterminds Podcast

17 min listen

Liliana Becerril Ovalle, Shared Services Global VP at Grupo Bimbo: In this episode, Sashi Narahari is joined by Liliana Becerril Ovalle, Shared Services Global VP at Grupo Bimbo. They discuss the future of GBS for outsourcing, the role of AI technology in GBS and the expansion of Global Business Services. by The GBS Masterminds Podcast

16 min listen

Don’t stick to the old or get run over! - [Part 1]: Ingo Elfering, Chief Information Officer at Fresenius Group, candidly converses with Robert Weltevreden, former Head of Novartis Business Services, and our host Sashi Narahari, Founder & CEO at HighRadius. Join them as they discuss the best path for the future of business-IT collaboration and many more. by The GBS Masterminds Podcast

13 min listen

Maciej "Magic" Piwowarczyk, ex-Global VP, GBS for Discovery by The GBS Masterminds Podcast

20 min listen

Landlord Model and Generative AI - driving success at Experian’s GBS: GBS has untapped potential and is competing for talent with world class brands. David brings spotlight on applications of Generative AI in GBS and the controversial Landlord Model. by The GBS Masterminds Podcast

14 min listen

GBS-IT Strategy, Who do you Think Should Take the First Step?: Reto-Urs Sahli, former Chief Digital & Information Officer at Asahi Group, takes part in a candid conversation with Ulla De Hondt, Head of Global Business Services at BAT, along with our host Sashi Narahari, Founder & CEO at HighRadius. Join them as they discuss how to build a collaborative GBS-IT strategy instead of leveraging skills independently and many more. by The GBS Masterminds Podcast

10 min listen

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Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves

Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves

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