21 min listen
Parental Leave Planning & Continuity in the Client Experience
Parental Leave Planning & Continuity in the Client Experience
ratings:
Length:
39 minutes
Released:
Nov 15, 2023
Format:
Podcast episode
Description
Angela Pointon, President of 11 out of 11, joins the show to talk about employee extended leave—and offers tips on how you can plan for things like parental leave without destroying your P&L or the client experience. Angela walks us through her approach staff-wise, how she manages a mix of both full-time and contract employees to maintain flexibility, and when, where, and how redundancies and coverage models are established. We also talk about how it’s handled on the client-side—how they’re made aware, how the transition is positioned, and how Angela’s team mitigates any client concerns or reservations. Lastly, apart from staffing, we hit on the other operational measures and processes she’s put into place to ensure continuous service delivery.
Released:
Nov 15, 2023
Format:
Podcast episode
Titles in the series (100)
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