What’s up everyone, today we’re joined by Kate Nowrouzi, VP of Deliverability at Mailgun by Sinch.Summary: Kate brilliantly dissected the complex realm of email marketing, highlighting the critical need for strategic decision-making and a meticulous, step-by-step approach to restore domain reputation. Drawing upon her unique shift from fighting spam to aiding marketers, she illuminated the nuanced layers of email deliverability. Reinforcing the superiority of genuine engagement over manufactured interactions, Kate underlined the importance of understanding audience needs, continuously refining strategies, and valuing quality over quantity. She also acknowledged the transformative potential of new technologies like BIMI, AMP, and machine learning, suggesting a forward-thinking approach for marketers willing to navigate the growing tech-driven competition.About Kate
Kate started her career in network and anti-spam engineering roles at two major ISPs; Verizon and AOL
She then moved to the vendor side at Fishbowl, a Customer engagement platform for restaurant marketers where she led email deliverability operations 
Kate's profound experience in email deliverability then guided her to a pivotal role as the SVP of Deliverability and Email Compliance at SparkPost, one of the industry’s most popular email delivery platforms
Kate’s also been Co-Chair of the Complaint Feedback Loop Committee at theMessaging Anti Abuse Working Group
She’s an Advisor and Investor for various startups
She’s also an Advisory Board member of Persian Women in Tech, with a mission toclose the diversity and gender gap in STEM
Today, Kate serves as the VP of Deliverability & Product Strategy at Sinch, a public Customer Communications company that acquired Mailgun 2 years ago
Harnessing the Power of Insider Knowledge in Email MarketingIn a moment of reflection on her professional journey, Kate highlighted the value she gained from her tenure at AOL. She spent four vital years in the realm of anti-spam operations, an experience that she later brought to her roles at email service providers like SparkPost and Mailgun.Kate began her career in the early 2000s as an anti-spam engineer at AOL, at a time when email marketing was gaining momentum. AOL led the way by offering the first robust spam report option to their members, a trend quickly picked up by other industry titans like Microsoft and Yahoo. However, her transition from ISP to the marketing side or Email Service Providers (ESPs), required a significant shift in mindset.Working on the ISP side, Kate's primary focus had been on shielding members from malicious actors intent on infiltrating their inboxes. Yet, as she transitioned to the ESP environment, her role morphed. Now, she was aiding brands and marketers in ensuring their emails didn't raise spam red flags.This drastic change in problem sets and operational goals required some adaptation. Kate noted the initial challenges of transitioning from one end of the business to another. However, she affirmed that her experience on the ISP side provided invaluable insights that helped guide brands away from appearing spammy in their email marketing efforts.Takeaway: The shift from battling spammers to helping marketers get their emails into inboxes was a challenging, but enlightening journey for Kate. Her early career experience as an anti-spam engineer provided her with an insider’s understanding of what brands should avoid to not come across as spammy, proving to be an indispensable asset in her later roles at ESPs.Shifting Perspectives From Spam Prevention to Marketing DeliveryKate recalls an intriguing philosophical debate that arose during her tenure during her transition from an anti-spam role to an ESP environment. Having battled to block spam on one side and then striving to get marketing content into inboxes on the other, she found herself in a unique conundrum.A memorable instance arose when Kate moved from AOL to Fishbowl, an email marketing platform fo