20 min listen
Creating a consumer-centric healthcare experience
Creating a consumer-centric healthcare experience
ratings:
Length:
18 minutes
Released:
Oct 25, 2023
Format:
Podcast episode
Description
Today’s healthcare consumers expect a seamless experience free of confusion, frustration and delays -- barriers that affect not only the patient, but payer and provider employees as well. In this episode of Healthcare Insider, Robert Connely III, healthcare market leader at Pegasystems, and Jennifer Zellinger, vice president of product development at enGen, share how they proactively engage patients and members across all channels of communication. They also discuss the potential for adaptive AI to help create customer-centric experiences with fewer operational silos, better care outcomes and lower costs.
Released:
Oct 25, 2023
Format:
Podcast episode
Titles in the series (60)
How Health Systems Can Optimize and Secure the Digital Front Door in the Wake of COVID-19: Patient portals are an integral way for health systems to communicate and build engagement with patients. During the COVID-19 pandemic, they became even more critical and widely used. However, some patients have concerns about privacy and security —... by Modern Healthcare’s Healthcare Insider Podcast