48 min listen
Customer Experience with FTD CEO, Charlie Cole
FromCXOTalk
ratings:
Length:
41 minutes
Released:
Sep 17, 2020
Format:
Podcast episode
Description
How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics at this iconic brand. Charlie also explains the customer service and supply chain implications of running an eCommerce website selling perishable products like flowers. Read the full transcript and watch the video: https://www.cxotalk.com/episode/customer-experience-ecommerce-digital-transformation-ftd The conversation discusses these topics: -- About FTD and the flower business -- Customer satisfaction and experience -- Challenges to creating customer success and loyalty -- Complexities of eCommerce -- CEO priorities -- Corporate culture and customer service -- Building customer loyalty and employee trust -- Using data in corporate operations
Released:
Sep 17, 2020
Format:
Podcast episode
Titles in the series (100)
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