How do you handle arguments, whether it’s with your employees or clients? Do you react? Or do you respond? The difference between the two may seem subtle but it could be the difference between success and failure in business and in life. Steve discusses the difference between reacting and responding when faced with difficult situations and how learning to respond instead of react can give you more control and better outcomes.   In this episode, Steve discusses: The difference between reacting and responding  How reacting makes you a slave to the other person, but responding makes them your slave A real-life situation Steve had with a lighting company competitor who yelled at him How Steve was able to calmly respond and de-escalate the situation rather than react The importance of mind and thought control in difficult conversations How emotions can lower your intelligence when reacting  Tips for practicing responding through roleplaying difficult scenarios   Resources: ? You didn’t become a contractor to struggle financially. Download our worksheet and start calculating a 50% gross profit on every job. It’s time to get your shit together! https://thecontractorfight.com/50/    ? Grab your copy of our FREE Contractors Guide to Spotting Cheap Prospects here: https://thecontractorfight.com/cheap    == Join us in BATTLEGROUND == Everything your contracting business needs in one comprehensive program with three main focus areas: Leadership, Communication, and Numbers. For more info, check out: https://TheContractorFight.com/Battleground    == Get your questions answered and connect with other contractors building stronger businesses in The Contractor Fight: https://thecontractorfight.com/facebook    == Grab the Gear == https://gear.thecontractorfight.com/    == Find Us on Social Media == YouTube: https://www.youtube.com/c/TomReber  Instagram: https://thecontractorfight.com/ig    == Rate the Podcast == Help your fellow contractors find the podcast! Please leave a rating/review!  Apple Podcasts   Spotify