Have you ever had a tendency to get carried away with strong emotions or even rage when communicating with a client? By reacting with your emotions or pouncing on the clients before they can even get their words out, you can end up in an argument instead of a discussion. The most important thing is to listen rather than pounce, and Dan discusses the importance of this.    In this episode, we talk about…   Taking a deep breath and being mindful of your communication style before replying About the 5-4-3-2-1 communication theory and its advantages Communication examples where pauses were taken and not pounced upon  Resources:    == Check out Contractor Sales Pros on Facebook. The place to ask questions and share strategies and best practices to help each other get better as salespeople in the construction industry: https://thecontractorfight.com/salespro    == Join us in BATTLEGROUND == Everything your contracting business needs in one comprehensive program with three main focus areas: Leadership, Communication, and Numbers. For more info check out: https://TheContractorFight.com/Battleground    == Get your questions answered and connect with other contractors building stronger businesses in The Contractor Fight: https://thecontractorfight.com/facebook    == Grab the Gear == https://gear.thecontractorfight.com/    == Find Us on Social Media ==   YouTube: https://www.youtube.com/c/TomReber    Instagram: https://thecontractorfight.com/ig    == Rate the Podcast == Help your fellow contractors find the podcast! Please leave a rating/review!  Apple Podcasts   Spotify