Have you ever experienced a situation where important documents sit on your desk for far too long without any action being taken? Why does this happen? Is it a personal problem, or is it a procedure problem?   Tim shares with Derek the story of a thank you letter he received from a client months ago that got buried under other tasks on his desk because of oversight. They discuss how it becomes easy for things to slip through the cracks, the root cause of the oversight – personal and procedure problems – and how it impacts your business.   In this episode, they discuss: Story of thank you letter Tim received from a client but hadn't responded to it People problem and procedure problem and how they impact your business Importance of accountability and prioritization Importance of having procedures in place to avoid mistakes How to properly handle mistakes caused by oversight   Resources: ? You didn’t become a contractor to struggle financially. Download our worksheet and start calculating a 50% gross profit on every job. It’s time to get your shit together! https://thecontractorfight.com/50/    ? Grab your copy of our FREE Contractors Guide to Spotting Cheap Prospects here: https://thecontractorfight.com/cheap    == Join us in BATTLEGROUND == Everything your contracting business needs in one comprehensive program with three main focus areas: Leadership, Communication, and Numbers. For more info, check out: https://TheContractorFight.com/Battleground    == Get your questions answered and connect with other contractors building stronger businesses in The Contractor Fight: https://thecontractorfight.com/facebook    == Grab the Gear == https://gear.thecontractorfight.com/    == Find Us on Social Media == YouTube: https://www.youtube.com/c/TomReber  Instagram: https://thecontractorfight.com/ig    == Rate the Podcast == Help your fellow contractors find the podcast! Please leave a rating/review!  Apple Podcasts   Spotify