In this insightful episode, hosts Jake and Gino sit down with Adam Toporek, a customer service expert, author, and consultant. Adam shares fascinating stories from his childhood, painting a picture of his journey to becoming a customer service expert. Drawing on his book, "Be Your Customer's Hero," Adam provides valuable insights on managing the customer experience and underlines the crucial role of effective customer service in boosting profits. Connect with Adam through his website or LinkedIn and Instagram (@AdamToporukCX) to continue the conversation. Don't miss this chance to learn from a pro about improving your customer service and consequently, your profits. We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) ?https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/ #CustomerServiceExcellence #AdamToporek #BeYourCustomersHero #EntrepreneurshipTips