2 min listen
How To Have Hard Conversations without Losing Clients
FromScope Creep
ratings:
Length:
47 minutes
Released:
Jun 26, 2023
Format:
Podcast episode
Description
Shiny object syndrome.
Serious scope creep.
An unholy attachment to bad ideas.
These are the top 3 client management challenges freelancers and solopreneurs consistently face.
So this week, Liz and Jamie are opening up the Scope Creep email vault to share some past client emails that demonstrate these afflictions (identifying info redacted, of course). They’re talking about how they responded (vs. what they were tempted to say!) and how they manage tough client conversations. Tune in to learn how to:
Handle extra rounds of revisions when the client’s editing process is in chaos
Avoid getting triangulated into weird situations with leaders and their teams
Tactfully bring a client back to planet Earth when their life coach starts offering bad business advice
Reassure and redirect clients when they want to make a pivot that could hurt their brand
Know it’s time to say farewell and end a client relationship (and what’s actually scary about endings)
As season one of Scope Creep comes to an end (SOB!), we’re seeking sponsors who can help bring the show back for season two. If you know a person or business who might be a fit for our feisty freelance audience, send us an email at scopecreepshow@gmail.com.
Serious scope creep.
An unholy attachment to bad ideas.
These are the top 3 client management challenges freelancers and solopreneurs consistently face.
So this week, Liz and Jamie are opening up the Scope Creep email vault to share some past client emails that demonstrate these afflictions (identifying info redacted, of course). They’re talking about how they responded (vs. what they were tempted to say!) and how they manage tough client conversations. Tune in to learn how to:
Handle extra rounds of revisions when the client’s editing process is in chaos
Avoid getting triangulated into weird situations with leaders and their teams
Tactfully bring a client back to planet Earth when their life coach starts offering bad business advice
Reassure and redirect clients when they want to make a pivot that could hurt their brand
Know it’s time to say farewell and end a client relationship (and what’s actually scary about endings)
As season one of Scope Creep comes to an end (SOB!), we’re seeking sponsors who can help bring the show back for season two. If you know a person or business who might be a fit for our feisty freelance audience, send us an email at scopecreepshow@gmail.com.
Released:
Jun 26, 2023
Format:
Podcast episode
Titles in the series (35)
Trailer by Scope Creep