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Delivering an All-Inclusive Online CX Featuring Rafi Glantz

Delivering an All-Inclusive Online CX Featuring Rafi Glantz

FromAmazing Business Radio


Delivering an All-Inclusive Online CX Featuring Rafi Glantz

FromAmazing Business Radio

ratings:
Length:
26 minutes
Released:
Feb 23, 2021
Format:
Podcast episode

Description

Top Takeaways:-      Web accessibility is required by the law for almost every business in the United States.
-      According to the CDC, 26% of American adults are living with some form of a disability, and it’s up to American businesses to make sure that all their public spaces are accessible to everyone.
-      Accessibility cannot truly be widespread until it is affordable, simple enough for the average business owner to install, and in a format that allows businesses to ‘set it and forget it’ with minimal to no upkeep.
-      Right now, the WCAG (Web Content Accessibility Guidelines) created by the W3C, is the only internationally recognized set of guidelines for web accessibility.
-      After surveying over 10 million web pages, 98% of those pages failed to be completely accessible.
-      The ADA (Americans with Disabilities Act) states that public places of accommodation need to be accessible to everybody. In 2018, the Department of Justice said business websites are also considered places of public accommodation.
-      Customers who have disabilities sometimes already have assistive technology that can detect web accessibility when navigating different websites.
-      Being an accessible company increases brand reputation and helps ensure every customer has a positive experience with you.
Quote:“Many businesses have no idea that they are required by law to be web-accessible, mostly because no one has ever brought their website’s inaccessibility into question.”
About:Rafi Glantz is a sales and marketing executive, small-time musician, and big-time dog lover who currently leads accessiBe’s Strategic Partnerships efforts and collaborates with both partners and people with disabilities worldwide to increase awareness of web accessibility. 
Learn more about your ad choices. Visit megaphone.fm/adchoices
Released:
Feb 23, 2021
Format:
Podcast episode

Titles in the series (100)

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.