18 min listen
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
ratings:
Length:
28 minutes
Released:
Jun 1, 2023
Format:
Podcast episode
Description
Advances in AI and automation are reshaping customer service—and keeping up is critical to any support team’s success.Join Intercom’s VP of Customer Support Declan Ivory, along with Rati Zvirawa, Senior Group Product Manager for Fin, along with our special customer guest speaker Geronimo Chala, Chief Client Officer at Rebag, to learn how to:Prepare your support teams to work seamlessly with AI and automationSet customer expectations for interacting with AIOptimize your knowledge base for AI bots like FinEnsure proper security and complianceTranscript: https://www.intercom.com/blog/podcasts/preparing-your-cs-team-for-the-age-of-ai-hear-the-latest-thoughts-from-leaders-in-the-space/Learn more about Fin: https://www.intercom.com/finSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Released:
Jun 1, 2023
Format:
Podcast episode
Titles in the series (100)
Intercom Live: Mamoon Hamid, Partner & Co-Founder at SocialCapital by The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom