Should you go freemium? Will it help your SaaS grow, or kill your revenue instead? Our guest today is Tim Valishev, co-founder and CEO of JivoChat. We talk about their many years of growth as a freemium product, how to adopt the right mindset when it comes to your free plan, how to balance free and paid features, how to encourage conversions from free to paid, and much more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music.Show NotesJivoChat — Tim's product we're talking aboutBootstrapping to $7.5MM by Letting My Product Speak for Itself — Tim's interview at Indie HackersZendesk, LiveChat, Intercom — some popular products in the live chat industryList of countries by number of Internet users — a Wikipedia articleEpisode 161: Managing Product Versions with Max SeelemannPhrase — a tool for software localizationEpisode 157: Serving Your Customer’s Customers with Adii PienaarFollow Tim on FacebookToday's SponsorThis episode is brought to you by Encrypt.me. Their Teams Plan is the ideal VPN service for keeping your business secure. Keep your team safe with your own private servers, content filtering, and other key features. Sign up at encrypt.me/uibreakfast and save 25% on your initial subscription.Interested in sponsoring an episode? Learn more here. Leave a ReviewReviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.