"Employees who have a wider range of skills tend to be more loyal," Laurel Hillocks, Morgan Properties area vice president for Washington, D.C. and Baltimore, told Multi-Housing News Senior Editor Laura Calugar in the May episode of the Mission Success: Women in Multifamily. With today’s shortage of labor, training employees can improve turnover rates as those equipped with different skillsets can easily transition from one department to another, depending on business needs. Tune in to find out more about the importance of coaching and developing future leaders!