What’s the difference between a leader that communicates well and one that doesn’t?We’ve all seen examples of leaders who are terrible at communicating — whether it’s politicians that can’t find the right words or those nightmare bosses who fail to read the room. If you’ve watched any of the recent clips on social media of insensitive bosses communicating really badly, then this episode is your antidote.My guest is Jenny-Joy Kreindl. She’s the managing partner of Talent & Leadership Solutions, a boutique consultancy based in Switzerland. Jenny specialises in human-centric communication, and she is interested in the psychology of choice and how language can influence decision-making. In a previous life, she's had a broad career, initially training as an actress and finally working at UBS — where I met her — managing a sales team. She's also a qualified coach.In our discussion, we explore the importance of effective communication strategies in leadership and sales tactics. Jenny shares practical examples of how we can all — whether we're in leadership positions or not — improve our communication skills.We also explore the impact of government communication during the COVID pandemic and how it affected public opinion and behavior. Jenny also shares her personal experiences and observations, including her experience of using train and plane travel as an opportunity to connect with senior executives.For more on Talent & Leadership Solutions - https://www.talentandleadership.com/For more on Jenny - https://www.talentandleadership.com/about/For more on the Make It Click model - https://www.make-it-click.com/model/You can hear Jenny’s colleague Sigfried Höhnle talking about positive leadership on the show here: https://www.humanriskpodcast.com/dr-sigi-hoenle-on-positive-leadership/For more on my book ‘Humanizing Rules: Bringing Behavioural Science to Ethics & Compliance’ visit: https://www.human-risk.com/humanizing-rules-book