Ready to level up your salon or spa's client experience? Don't settle for just "pleasant" - give your clients an experience they won't forget! In this episode of Beauty Business Strategies Podcast, we're joined by Megan Schmidt and Autumn Queen - owners of Identity Atelier in Columbus, OH - as we break down the step-by-step recipe for creating a "true quality experience" for your clients. Get your headphones on and tune in for a crash course on the client journey as Megan and Autumn share their top tips — and real-world results — for curating an unforgettable client experience.00:15 - Introductions01:17 - Meet Autumn & Megan02:00 - Let's talk numbers: Client retention04:30 - The starting point05:18 - Part A: First impressions07:40 - Before they even come in the door11:35 - Curate your online presence!12:39 - Part B: The Art of the Phone Call16:10 - Michael's experience with notes17:50 - Notes & questions21:53 - Part C: The Consultation24:46 - Up your consultation game!26:40 - Give it time28:33 - Setting expectations29:52 - Your regulars32:48 - Part D: The Service34:14 - The importance of education37:49 - Part E: The Big Finish40:52 - Takeaways43:02 - Everyone, every time 44:50 - This is just what we do46:55 - How to keep track48:15 - Now apply it!49:08 - Closing commentsWatch the video version of this episode: https://youtu.be/vnaTCtsQcfsTo learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session:Schedule a free 60-minute strategy session: https://bit.ly/3OBHURHStrategies: https://www.strategies.comSalon/Spa Business Coaching: https://strategies.com/memberships/In-Person Salon/Spa Seminars: https://strategies.com/seminars/Online Salon/Spa Training: https://strategies.com/upcoming-onlives/Incubator Seminar: http://go.strategies.com/incubatorPodcast: https://strategies.com/podcast/Instagram: https://www.instagram.com/strategies4biz/Facebook: https://www.facebook.com/strategiesTikTok: https://www.tiktok.com/@strategies4bizThe Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.If you liked this episode, hit like, follow or subscribe. And, if you think someone else could benefit from this video, please click the share button. We're sure they'll appreciate it.