58 min listen
418: #metoo in the restaurant industry with Kate Edwards
418: #metoo in the restaurant industry with Kate Edwards
ratings:
Length:
56 minutes
Released:
Dec 27, 2017
Format:
Podcast episode
Description
In this episode with Kate Edwards, we discuss 1) The unaware customer service rep: folks in open kitchens who are now customer-facing and have to deliver some sort of customer service. 2) How being decent to your fellow man is more powerful and actionable than trying to be amazing. 3) #metoo in the restaurant business and how to handle being sexually... harassed. Throughout her 30 years in the service industry, Kate has learned first-hand how to manage high volume and high standards, as well as how to fix operations that were poorly managed or on their way out. With the mission to bring excellent service to patrons of the service industry, Kate launched her full-service hospitality consulting business in 2007. In addition to being an instructor and writing for many publications, Kate is the author of Hello: and Every Little Thing That Matters.
Released:
Dec 27, 2017
Format:
Podcast episode
Titles in the series (100)
141: David Scott Peters Helping Put the Power Back in the Hands of Independents: Listen today to find out how David uses his systems to help the independent business owner compete with chain restaurants. Chain restaurants have already made all their mistakes and created systems and processes to avoid them. Davids system... by Restaurant Unstoppable with Eric Cacciatore