In this episode, David has the pleasure of welcoming the fabulous Kate Buhler to the show.

Kate is an incredible woman and a true testament of what hospitality means. Kate started her career to supplement her livelihood as a performer, and she fell in love with the industry. She spent the first part of her career in a variety of roles in luxury hotels, before pivoting into the world of revenue management and training. With this change, she began Profitable to Train, and through this company she is an independent consultant, evaluator, trainer and public speaker.

Kate has also just released her book, Inhospitable: Lessons Learned from a Lifetime in Service, a MUST read for any hotel professional out there. In the book, she shares some fascinating stories of her times in hotels or working with teams.

This conversation is so fascinating, and we get into a variety of interesting topics, including:


Gratitude for age.
The power of embracing discomfort.
Where to start in hospitality.
Where hospitality is headed.
How the WHY makes a smarter team member.
Losing our curiosity as a society.


And so much more!

Thank you, Kate, for your wonderful presence and wisdom, and for sharing your story with us. Let's make the world (and our industry) more hospitable!