Procurement is finally a ‘labor of love’ for many of the professionals who make up its ranks. And while enthusiasm within the profession is a huge step in the right direction, there is still work to be done to win the hearts and minds of broader cross functional teams. Each CPO has the opportunity to place their team at the intersection of company culture and employee experience, determining how procurement can advance and align at the highest levels of the company. The ultimate goal of this approach is for procurement to become a trusted advisor to the business. In this interview, created as an AOP Live session, Host Kelly Barner is joined by Colin Glazier, VP of Solutions Consulting at Zip, and Joe Frederick, Senior Director of Procurement & Sourcing at Snowflake. They share their unique perspectives on the important role procurement plays as a key enabler for innovation: The qualities and actions that define a world class procurement experience The most common friction points that exist in procurement processes and the impact their have on the business How technology can help solve these issues, and what people and process steps need to be taken first A new discussion of the classic ‘make v. buy’ decision and how enabling technologies can improve the employee experience.