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The epic switch from social networks to private networks

The epic switch from social networks to private networks

FromThe Marketing Companion


The epic switch from social networks to private networks

FromThe Marketing Companion

ratings:
Length:
39 minutes
Released:
Apr 30, 2016
Format:
Podcast episode

Description

Over the past few months I've seen a few trends coming together but I'm not sure I grasped the significance of what's happening until I heard a recent comment from my 16-year-old nephew. Here is what I have seen occurring: WhatsApp has rapidly become the biggest messaging service in the world with more than a billion users. Snapchat is a juggernaut with the 18-24 age group, now earning more daily check-ins than Facebook. The company founder insists it is “not a social network.” Facebook is the social network for most of the world, yet their major investment is in the development of private Facebook Messenger, including bots that would help companies scale “human” interaction through the service. More than 900 million people use Messenger now.Instagram (owned by Facebook) started private DM in 2014 that focuses on the sharing of content with up to 15 people in a threaded approach. The artificial intelligence-powered messaging space that allows third parties to build and deploy chatbots is predicted to facilitate 40 percent of mobile interactions by 2020 as “smart agents” proliferate, according to Gartner. After falling behind Facebook Messenger and WhatsApp, Apple has become laser-focused on improving Messages. Other private messaging services like Viber and Kik have established footholds with certain demographic groups and have attracted millions of users. And here is the quote from my young nephew: "Oh Facebook is dead. My friend posted on Facebook and we made fun of him. We only use Snapchat now because who wants to put everything in public all the time? This just connects me with my real friends." Of course you can't pin a trend to the comment of one person but he helped articulate the idea I had been pondering: A seismic shift in how people connect to each other. People are more interested in actually communicating, instead of broadcasting. We don’t want personal and private lives merging any more and we want control over our different social circles within these messaging apps. Social media won't go away (Facebook isn't dead!), but it may become less important to certain groups as this trend toward more intimate conversation rises. It seems like we're going full circle. The first communication apps (ICQ and AOL Chat for example) were all private. What Facebook, Snapchat, and WhatsApp have realized for some time finally hit me, too. The world is transitioning from public social media to private media. For the foreseeable future, these intimate channels will present vast new opportunities, and perhaps perils, for marketers. The rise of private media The platforms have been responding to the rising trend of private media: Instagram started private DM in 2014 that focuses on the sharing of content with up to 15 people in a threaded approach. Twitter has experimented with Snapchat-stylized doodles and photo editing and in 2015 expanded the character limit via direct messaging. Facebook Messenger will now support scannable codes, user names and links. This update allows the creation of a unique Messenger URL that will allow for greater discovery of users and businesses within the private sphere. Facebook is already positioning pages and ad units with a “message the brand” option and analysts believe Facebook is positioning Messenger as its primary commerce hub of the future. Business Insider reported that for the first time, combined usage of the top four messaging apps exceeded the combined usage of the top four social media apps. Falling data prices, cheaper devices, and improved features are helping propel their growth: Implications for marketing I am beginning to think through some of the implications for this trend and I would be delighted to hear about your ideas in the comment section. "Open rate" -- The typical open rate for email is about 20 percent. Without the boost of ad support on Facebook, your organic reach for your content probably averages less than 1 percent (this varies widely by business). The open rat
Released:
Apr 30, 2016
Format:
Podcast episode

Titles in the series (100)

The world’s most entertaining marketing podcast! Mark Schaefer and a rotation of brilliant guest hosts provide new marketing insights and timely advice that help you navigate the future of digital business, The Marketing Companion is always fun, always interesting, and always on-target with ideas that will turn up your marketing intellect to an “11.”