Key roles: the Senior Responsible Owner and the Business Change Manager

Key roles: the Programme Manager and the Business Change Manager: This week, AXELOS' Allan Thomson and Consultant Richard Rose continue their conversation about key roles for programme management within MSP 5th edition. This time, the focus is on the relationship between Senior Responsible Owner and the Business Change Manager. by The AXELOS Best Practice Podcast

39 min listen

Who watches the watchmen?: In this episode, AXELOS' Akshay Anand is reinterpreting the Latin watchmen quote “Quis custodiet ipsos custodes?” and asks, who manages the managers? In modern business this is the field of governance, which to many practitioners is a necessary organizational component, while to others is the cause of numerous and often infuriating blockers. Akshay explores these contradictions and attempts to reconcile them with the help of Mark Thomas (President, Escoute Consulting) and Shane Carlson (Director of Enterprise Architecture, ServiceNow). Mark Thomas: Twitter @escoute1 Shane Carlson: Twitter @ITSMPundit by The AXELOS Best Practice Podcast

57 min listen

Knowledge Management: Knowledge Management” (KM) that most knowledge workers experience is often limited to a knowledge base tool (sometimes combined with a self-service portal). Or it might be an ancient repository of documents on a SharePoint site. To figure out how to improve this situation, we need to go back to basics, and answer the question “what IS KM, and why is it important?” In this episode, Akshay is joined by Aprill Allen (Independent Consultant and Angel Investor, Twitter @knowledgebird), Jon Stevens-Hall (Principal Product Manager, BMC Software, Twitter @JonStevensHall) and Dave Snowden (Founder & Chief Scientific Officer, Cognitive Edge, Twitter @snowded). Together, they explore the challenges and benefits of investing in KM, why old models and approaches are no longer fit for purpose, and unlearning. This episode also features a shoutout to Suresh GP (Managing Director, Taub Solutions, Twitter @sureshgp). Suresh is a very active member of the ITSM community in India by The AXELOS Best Practice Podcast

74 min listen

Enterprise Service Management: In this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in their ESM programmes. This week’s “shout-out” goes to Kenneth ('Kengon') Gonzalez, a veteran of the US military, and of the IT/SM world. He's worked in software development, support and operations, and most recently has been an advisor to CEOs and CIOs around the world. by The AXELOS Best Practice Podcast

63 min listen

Women in Project Management: In this week's episode, AXELOS' Allan Thomson speaks to Elizabeth Harrin, project manager, author and owner of the blog Girl's Guide to PM, and Nicola Carroll, project manager at AXELOS, about what it's like for women in project management. by The AXELOS Best Practice Podcast

32 min listen

Q&A Daisy Chain: We're trying an interesting approach with this podcast. We solicited a question from the ITSM community on LinkedIn, and then approached an SME to answer it, and then to ask their own question. We've ended up building an episode around this ""daisy chain"", and we'd love to know what you think! We start with a question sent in by Mitch Pautz (Senior ITSM Analyst, University of Southern California), which Akshay uses to kick off the episode with Rob Akershoek (Chair of The Open Group IT4IT Forum). Rob then asked a question about value streams which was addressed by Daniel Breston (Independent ITSM consultant and coach) & Michelle Major-Goldsmith (Manager, Kinetic IT). Finally, Dan asked a question about talent management, which Akshay brought back to base to have a chat with AXELOS CEO Mark Basham and CCO Catherine Newman. This episode's shout-out is to Orian Mendes, a Business Development Manager at TSO, the official publisher of ITIL guidance. by The AXELOS Best Practice Podcast

77 min listen

Creative Professionals (Interlude): This week, Akshay invited back guests from earlier ‘creative professionals’ episodes to reflect on the topic of creativity. Akshay and his guests Simone Jo Moore (Organizational Coach and ITIL 4 author), Sanjeev NC (Product Manager, SuperOps.ai) and Rob England (Management Consultant and Trainer) discuss why creativity is discouraged in the workplace and why this is almost always a bad thing. This week’s “shout-out” goes to Stephen Mann, who is the principal analyst and content director at itsm.tools, one of the best ITSM blogs. Simone Jo Moore: Twitter @simonejomoore Sanjeev NC: Twitter @yenceesanjeev Rob England: Twitter @rob_england Stephen Mann: Twitter @stephenmann by The AXELOS Best Practice Podcast

63 min listen

The Three lines of defence: In this week’s podcast, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discusses the importance of the ‘Three Lines of Defence’ within MSP and how this owns corporate-level risk controls, measures and monitoring. by The AXELOS Best Practice Podcast

19 min listen

Creative Professionals - Part 4: It's been a while since we featured some creative professionals on this podcast, and Akshay is thrilled to be speaking to a real rock band. Join him as he discusses the creative process with Alberto Martinez (guitar/ vocals) and Asheesh Khokha (drums) from St. Francis and The Wolf (https://www.sfandthewolfmusic.com/). Akshay is joined in the second half of the episode by Roy Atkinson (Twitter @royatkinson) and Karen Brusch (@Karen_Brusch) to debate how similar creative approaches can be found in IT/SM. This episode also features a shout-out to Andrea Kis (Twitter @AndieKis). Andrea is a Principal Consultant at Devoteam, advising clients and delivering innovative solutions to address ITSM, ESM and SIAM challenges. by The AXELOS Best Practice Podcast

87 min listen

ITSM Consulting: In this week’s episode you can join Akshay as he talks to Nathan McDonald (Deloitte UK), Jessica Alfaro (Acuity Inc.) and Barclay Rae (Barclay Rae Consulting) about the consulting industry, the changing nature of consulting, and what aspiring consultants might experience over the course of their careers. Our “shout-out” goes to Paula Määttänen. Paula is a senior solutions architect at TietoEVRY. She focuses on helping her clients address their service management challenges with innovative thinking and solutions. She is also a board member of itSMF Finland and helps to organize events for the local ITSM community. by The AXELOS Best Practice Podcast

75 min listen

PRINCE2 vs PMP?: In this episode, AXELOS’ Allan Thomson and Patrick Von Schlag discuss the synergies between PMP from PMI and PRINCE2. In addition, they talk about the effect of Agile on both. by The AXELOS Best Practice Podcast

46 min listen

ITSM Industry Networks: In this episode, Akshay is joined by John Custy (HDI), David Wright (Service Desk Institute) and Rosemary Gurney (itSMF International) to talk about the benefits of joining a local, national or even an international ITSM industry network. This week’s “shout-out” goes to Elina Pirjanti (Twitter @elt5u). Elina is well known not just for her day-job as a customer success advisor in the service management space, but also for her efforts in supporting and speaking at itSMF chapter events around the world. by The AXELOS Best Practice Podcast

66 min listen

Neural Diversity at Work by The AXELOS Best Practice Podcast

53 min listen

Why take MSP 5th Edition: In this episode, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discuss the recent MSP update and how the new edition covers the most common challenges that organizations encounter when leading investments in change. They also talk about optimal programme design and Enterprise Agility. by The AXELOS Best Practice Podcast

35 min listen

Creative Professionals - Part 3: In part 3 of our Creative Professionals series, AXELOS’ Akshay Anand interviews Bill Conry, a stand-up comic based in Dublin, before being joined by Dave Snowden (Founder and Chief Scientific Officer, Cognitive Edge) and Sanjeev NC (Product Manager, SuperOps.ai) to talk about how techniques like storytelling and narrative based knowledge management can help IT organizations. This week’s “shout-out” goes to Kathy Veldboom. Kathy is an established leader of ITSM organizations, with experience in setting up, managing, and at times transforming, large customer and technical support teams in the US. Bill Conry: Instagram @bcon101 Dave Snowden: Twitter @snowded Sanjeev NC: sanjeevnc.com by The AXELOS Best Practice Podcast

62 min listen

Creative Professionals – Part 2: Join AXELOS’ Akshay Anand for Part 2 of the Creative Professionals series. In this episode he talks to Rayna Jhaveri (TV chef, musician, and executive coach), Simone Jo Moore (Organizational Coach and ITIL 4 author) and Rob England (Management Consultant and Trainer). Together they discuss how creative techniques in the kitchen and in front of a TV camera can be applied by IT and Service Management professionals. This week’s “shout-out” goes out to Vasilis Sandros who is a Product Manager at PeopleCert and is promoting ITIL 4 certifications around the world. Rayna Jhaveri: www.raynajhaveri.com Simone Jo Moore: www.simonejomoore.com Rob England: www.tealunicorn.com by The AXELOS Best Practice Podcast

70 min listen

PRINCE2 Agile – The Synergy: In our second PRINCE2 Agile episode, AXELOS’ Allan Thomson and Duncan Wade, Director of the Human Interface Consultancy Ltd, talk about the synergy that is achieved by blending PRINCE2 and Agile and the strengths of both – direction and management within PRINCE2 and a focus on delivery within Agile. by The AXELOS Best Practice Podcast

41 min listen

Creative Professionals - Part 1: In this episode, AXELOS’ Akshay Anand explores whether creativity is a human trait or if it is something we only find in certain professions. He also discusses with his guests how creative techniques from other professions can be applied to IT and ITSM work. First up: photography. Akshay is joined by travel and wedding photographer Raj Sarma, James Finister, Practice Partner at Tata Consultancy Services, and Simone Jo Moore, Organizational Coach, Consultant, and Trainer. This week’s “shout-out” goes out to Rina Brahmbhatt from New York, who recently became ITIL Master. Share your thoughts via ask@axelos.com Raj Sarma, Instagram @rsarmaphotos and @rstravelphotos, http://www.rajsarma.com/ James Finister, Twitter @jimbofin Simone Jo Moore, https://www.simonejomoore.com/ by The AXELOS Best Practice Podcast

69 min listen

Trends in ITSM Tooling: There are several ITSM tools available today, many of them offering similar features through different user experiences. In this episode, AXELOS’ Akshay Anand will discuss a number of ITSM tools questions with his guests, including: How has the use of ITSM tools changed over the years? Where is the market headed, and what can we expect to see from vendors (both large and small) in the coming months and years? Join Akshay and his guests Ken Connally, Principal Technical Product Marketing Manager at Atlassian, Jon Stevens-Hall, Principal Product Manager at BMC Software, and Jay Srinivasan, Co-founder and CEO, atSpoke as they discuss these topics and more. This week’s “shout-out” goes to Nargis Mirza, Lead Delivery Manager at the Home Office. by The AXELOS Best Practice Podcast

59 min listen

The Benefits of PRINCE2 Agile: In this episode, AXELOS’ Allan Thomson talks to Duncan Wade, Director of the Human Interface Consultancy Ltd, about the benefits of PRINCE2 Agile including the five targets it can achieve and why they are important to organizations. by The AXELOS Best Practice Podcast

61 min listen

Robots in the Service Economy: In this episode, it’s all about robots and artificial intelligence. AXELOS’ Akshay Anand is discussing the history, future and current use of robots; advantages and disadvantages as well as society’s perception of robots with his guests, Monica Zhang, Head of Business Development, F&P Robotics China, James Finister, Practice Partner, Enterprise Agility, and IT and Dr. Mauricio Corona, Chairman, BPGurus. Our “shout-out” goes to Mayur Gupta, Founder and CEO of Career Accelerator, which prepares young students for careers in the digital sector. by The AXELOS Best Practice Podcast

75 min listen

Rise of AI: This episode is all about artificial intelligence. AXELOS’ Akshay Anand discusses the rise of AI with Professor of Technology and Digital Business Karthik Hosanagar, technology industry analyst and CEO of rpa2ai Kashyap Kompella, and former Estonian Minister of Foreign Trade and Information Kaimar Karu. Our “shout out” goes to Omer Faiyaz, CEO of Remo Software. by The AXELOS Best Practice Podcast

53 min listen

Banedanmark – PRINCE2 case study: In this episode, AXELOS’ Allan Thomson speaks to Globeteam A/S project manager Ulf Livoff about their collaboration with Banedanmark, the Danish government agency. Together, they designed and implemented a new and automated announcement management system, NOBI (Danish abbreviation for ‘New And Better Information’), using PRINCE2®. This system is now in use at more than 200 stations and handles approximately 3,500 announcements per day. by The AXELOS Best Practice Podcast

41 min listen

Physical Wellbeing: In this episode, AXELOS’ Akshay Anand and his guests Ameet Bagwe (founder of TrueLean, LeanScience and a digital platform architect at Texas Instruments), Simon Kent (Founder and CEO, Quantum Twenty One) and Fitness Coach Samantha Springer discuss physical wellbeing, a balanced lifestyle and the important role of nutrition, exercise, stress and emotions. This week’s “shout out” goes to Shane Carlson, executive consultant with Service Now. Shane has been in the industry for 25 years and has worked with a number of frameworks in that time. by The AXELOS Best Practice Podcast

67 min listen

Mental Wellbeing by The AXELOS Best Practice Podcast

58 min listen

P3M3 – it’s all about maturity?: In this episode AXELOS’ Allan Thomson talks to podcast producer Harri Freeman about P3M3, which has become a key standard amongst maturity models, providing a framework for organizations to assess their current performance and put in place improvement plans. They discuss the features and benefits of P3M3 and how organizations should use it. by The AXELOS Best Practice Podcast

54 min listen

Celebrating Janus (and ITIL): In this episode, Akshay Anand talks to AXELOS’ Margo Leach (Chief Product Officer) and Roman Jouravlev (Product Development Manager, ITIL) to look back at the ITIL 4 journey, before talking about what’s in store for 2021. We also give a “shout out” to Dr. Mauricio Corona (Chairman of BP Gurus) who advises companies across Latin America on diverse topics such as ITSM, robotics, and artificial intelligence. He is also an ITIL 4 lead architect and an author and reviewer of many ITIL 4 publications, a Service Desk Institute board member and a professor at Anahuac University. by The AXELOS Best Practice Podcast

42 min listen

MSP - it's number five: In this episode, AXELOS’ Allan Thomson and John Edmonds talk to Dr Ruth Murray Webster, Lead Editor of the MSP 5th edition, about the definition of programmes, the challenges they pose and how the new MSP 5th edition tackles these. by The AXELOS Best Practice Podcast

21 min listen

ITIL 4 Leader: Digital & IT Strategy - Assessment: In this episode, Akshay Anand continues with the Digital and IT Strategy publication. Together with Antonina Klentsova (Cyril Action Company), Robin Hysick (Pink Elephant), and Avinash Singh (Fox IT) he discusses their approach to designing this module’s in-class assessment methods. This episode’s “shout out” goes to Mallika Galagali, Cloud & MSP Sales leader at VMWare India. by The AXELOS Best Practice Podcast

58 min listen

Effective Project Management: The PRINCE2 method: In this episode, AXELOS’ Allan Thomson and Erin Smith talk to Deep Creek Center’s Patrick von Schlag about “Effective Project Management: The PRINCE2 method” – the recently published PRINCE2 guidance for the American market. They explain what the method is about and discuss how it can help organizations and project managers in the US. by The AXELOS Best Practice Podcast

44 min listen

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Key roles: the Senior Responsible Owner and the Business Change Manager

Key roles: the Senior Responsible Owner and the Business Change Manager

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