18 min listen
Rethinking the customer journey in consumer banking
Rethinking the customer journey in consumer banking
ratings:
Length:
19 minutes
Released:
Jan 8, 2019
Format:
Podcast episode
Description
In this podcast, Heidrick & Struggles’ Sophie Scholes talks to Andrew Bester, CEO of The Co-operative Bank. Bester talks about the challenges both the consumer banking sector and The Co-operative Bank face in a digital world and the steps The Co-op Bank is taking to overcome them. He also shares the need to always put people first—both inside and outside the organization—all along the customer journey. Hosted on Acast. See acast.com/privacy for more information.
Released:
Jan 8, 2019
Format:
Podcast episode
Titles in the series (100)
Turning the Tanker: Our new podcast series explores the intersections of business, organizational culture and talent through conversations with leading thinkers – and doers – around the world. Heidrick & Struggles serves the executive talent and leadership needs of th... by The Heidrick & Struggles Leadership Podcast