In this episode of The Heidrick & Struggles Leadership Podcast, Heidrick & Struggles’ Laila Coffey speaks to Caroline Firstbrook, an award-winning people leader and former COO at Clifford Chance, an international law firm. Firstbrook shares a bit about her leadership journey, focusing on the skills and capabilities she needed to develop or add to her team at Clifford Chance. Regarding searching for talent, she shares her perspective on bringing talent in from outside the professional services industry and how she helped those individuals adapt. She also shares what changes she is proudest of during her time at Clifford Chance, and offers her insights on the long- and short-term impacts of AI and ChatGPT on the traditional law firm model, as well as what new skills and capabilities or ways of working together law firms will need to work effectively as AI influence grows. Hosted on Acast. See acast.com/privacy for more information.