Previously recorded live at IIEX North America, Shazia Ali, Director of Community at Zappi, explores the importance of empathy when tapping into a growth mindset, the role of community building in creating strong customer - and internal - relationships and being comfortable with the uncomfortable to create ripples of change.
Pressed for time? Catch the key takeaways around the 44 minute mark.

Content we discussed in this episode:
Time to Think: Listening to Ignite the Human Mind by Nancy Kline
You are Awesome by Matthew Syed
Rebel ideas by Matthew Syed
Listening like a leader podcast episode with Nick Graham