Partner with Svakarma Advisory, LLP, based in Mumbai India. 
Episode page: https://leanblog.org/446 
My guest for Episode #446 of the Lean Blog Interviews Podcast is Sumitra Vig. She is a partner with her advisory firm Svakarma Advisory, LLP, based in Mumbai India. 
She is a customer experience specialist, an ASQ (American Society for Quality) Certified Manager of Quality & Organizational Excellence, and a master trainer & retail banker with years of hands-on international experience in Asia, Europe, Middle East, and Africa. 
Sumitra has designed & conducted successful training programs, mentored employees & created an impact across continents
Today, we discuss topics and questions including:
How did you get introduced to Quality?
First time right / first time quality from a customer lens — What is this?
Does this mean “no mistakes”? What do we learn from mistakes?
Does “first time right” put too much pressure on people?
How can we design the product or service in a way that ALLOWS first time right?
Design thinking — what does the customer really want?
Measures — Problems vs reported problems — how to handle unreported problems?
Customer is king? The employee is really king to then deliver a transformational experience??
The 5 Toyota Precepts
The book Atomic Habits
Women in Lean – Our Table group on LinkedIn
Has a master class available online on First Time Right
Working with a foundation – mobile hospital for villages, remote Himalaya

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