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    S3 E6: How Brian Scudamore Built a Customer Service Empire With People At Its Heart

    S3 E6: How Brian Scudamore Built a Customer Service Empire With People At Its Heart

    FromFranchise Empires

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    S3 E6: How Brian Scudamore Built a Customer Service Empire With People At Its Heart

    FromFranchise Empires

    ratings:
    Length:
    33 minutes
    Released:
    Nov 1, 2022
    Format:
    Podcast episode

    Description

    Brian Scudamore is the CEO behind O2E, the banner company for heavyweight brands like 1-800-GOT-JUNK? and Shack Shine.
    Not bad for a boy who didn’t graduate high school.
    Now he’s the founder of a customer service empire worth hundreds of millions and loving every moment of it. 
    The Wolf and Brian get into Brian’s secret sauce, AKA the beer and barbecue test, why watching people grow brings him such joy, and his books aimed at helping potential franchise owners buy and scale a business.
    If you’ve enjoyed listening to Franchise Empires, I’d be so grateful if you could drop me a 5-star review on https://ratethispodcast.com/franchiseempires (Rate My Podcast). Thank you so much!
    Follow Brian:
    LinkedIn: https://www.linkedin.com/in/scudamore (linkedin.com/in/scudamore)
    Twitter: https://twitter.com/BrianScudamore (https://twitter.com/BrianScudamore)
    Check outhttps://workweek.com/brand/te-wolf-of-franchises/ ( The Wolf’s newsletter)
    Stay up-to-date on all things Franchise Empires by following The Wolf on Twitter:https://twitter.com/franchisewolf ( https://twitter.com/franchisewolf)
    Released:
    Nov 1, 2022
    Format:
    Podcast episode

    Titles in the series (100)

    There’s more than one way to find financial freedom. Most startups are doomed to fail, but there’s an alternative route for hungry entrepreneurs. One that involves far less risk, far more work-life balance and just as much profit. Franchises. This is the podcast that gives aspiring franchise owners the playbook to build a multi-unit franchise empire of their own. Every episode we hear from guests who are building their franchise empire: Franchisees who started with one unit and aren’t stopping until they get to dozens, hundreds, or even thousands more locations. Hosted by The Wolf, you’ll hear exactly how to turn your ambition into tangible actions and take your first steps up the franchise ladder. You’ll get a breakdown on the steps you need to take open your first franchise, your second location, and beyond, along with the pitfalls to avoid. We answer all your questions about owning and running your franchise with relatable guests, sharing their first hand experience. To get started on your franchise owning journey, tune in on March 3rd for our season premiere, with new episodes every Tuesday. Make sure to subscribe wherever you get your podcasts.