Attitude Is King

FromJUST LEAD Podcast

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Attitude Is King

FromJUST LEAD Podcast

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Length:

10 minutes

Released:

Oct 18, 2021

Format:

Podcast episode

Description

When Pastor Q starts reading business reviews on a plane, crazy things happen! A recent survey featured in Inc. Magazine from Bloomberg highlights some surprising things related to customer service. Listen to this week's episode to find out why ATTITUDE IS KING!The Gold Standard of Customer Relations

Released:

Oct 18, 2021

Format:

Podcast episode

Titles in the series (100)

The JUST LEAD Podcast with Mark Quattrochi is for active leaders who are making timely decisions in a dynamic marketplace. Turn fast, move forward, and make the most of every moment. Mark Q is a Brooklyn native, baseball fanatic, & former music industry leader. Now, he's the Lead Pastor at theChapel in Tampa Bay, Florida.

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Why Am I Not Growing?: Many leaders grow discontent if their organization or personal development is not growing at the pace they want. Why aren't you growing? And why aren't you ok with it? Is that discontentment coming from a willingness to change, or an unhealthy place? These are important questions to ask to avoid falling into the two traps of complacency or self-accomplishment. by JUST LEAD Podcast
10 min listen
The #1 Mistake Passionate Leaders Make: Every church planter, entrepreneur, or high-level leader has vision and passion (or at least I hope so!). But even the most passionate, visionary leaders will struggle to lead people anywhere if they don't first establish credibility. Whatever it takes, just do what you say you're going to do! by JUST LEAD Podcast
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Home Depot's Power Hour (Part 2) | How To Keep Values From Slipping In Your Organization: In last week's episode, we talked about Home Depot's value of "Power Hour," a customer-service value that has seen a great deal of success in the company. But what happens when that value slips at different levels of the organization? What if the value isn't emphasized or it's overlooked for a period of time? Pastor Q responds to Home Depot employee complaints & talks about how to inspire and uphold the values that matter most. At the end of the day, it's all about what motivates you. Enjoy! by JUST LEAD Podcast
10 min listen
Leading Through Uncharted Territory (Part 1): Many times, leaders have past experiences they can lean on as they lead through a particular situation. But what happens when something is completely new, and you find yourself in uncharted territory? What do you do? What do you hold on to? In Part 1 of this 2-Part episode, Pastor Q talks about the opportunities & obstacles that present themselves in seasons of uncertainty and how relationships are key to making it through. by JUST LEAD Podcast
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Mastering The Morning: 2020 has been a year where many leaders feel a loss of control. That's why it's important to "master the morning." Be careful of what or who you allow to define each day! by JUST LEAD Podcast
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Yes Men: Check out this Xtra mini-episode of great content from the cutting room floor of X with Q. Pastor Q talks about how to spot "yes men" in your organization, and how to contend for your ideas in a healthy way. Enjoy! by JUST LEAD Podcast
6 min listen
A Leader's Responsibility (Part 1): Brooklyn native Uncle Ben famously said to Spiderman, “with great power comes great responsibility.” What is the responsibility of a leader? In Part 1 of this 2-part episode, Pastor Q talks about responsibility, ownership, capacity, and learning from our failures. by JUST LEAD Podcast
8 min listen
Let's Just Get To The Point!: Here it is! Episode One, numero uno, of X with Q featuring Pastor Mark Quattrochi. Listen in to learn more about Pastor Q's leadership journey from the neighborhoods of Brooklyn, to the studios of Nashville, and now as Lead Pastor of theChapel in Tampa Bay, Florida. Also, burning questions like PQ's most regrettable fashion trend. Let's just get to the point. 10 minutes, that's it! by JUST LEAD Podcast
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Who's In Your Corner?: We've all heard it said: Leadership is influence. But that doesn’t happen in theory, but in relationships. The truth is, the relationships you bring close often determine whether you reach your dreams & goals. Don't be the leader that arrives at some destination only to find that they brought the wrong people with them. Whether in success or failure, bring people with you that are life-giving on the journey. by JUST LEAD Podcast
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Pursuing Excellence & Bringing The Best To Your Team: For any team to go to the next level, it requires everyone to bring their best. What does it look like to pursue excellence on any team or organization? When perseverance meets potential, that's a recipe for measuring success. What COULD it be? by JUST LEAD Podcast
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Don't Make Dumb Decisions!: Psychologists estimate that we make 35,000 decisions per day, that’s 2,000 decisions per waking hour. It’s even more true for leaders! If we're not careful, we can find ourselves making dumb decisions without even realizing it. Sure it's ok to make mistakes, as long as they're new ones! Pastor Q shares some of his pro tips to position himself to make the best decisions each day. by JUST LEAD Podcast
10 min listen
Choosing Alignment, Even In Disagreement: Organizations often strive for unanimous decisions around the table. However, a diverse team will bring different life experiences and perspectives to any discussion. Secure and confident leaders can handle a healthy level of disagreement, so long as there's alignment with what matters most. We may disagree in the room, but once we exit, we walk in unity and agreement on whatever decision was made. by JUST LEAD Podcast
11 min listen
Embrace The Ambiguity: Is it possible to get comfortable with uncertainty? Can the unknown actually benefit your organization and ultimately lead to making better decisions? Listen in as Pastor Q unpacks how to embrace the ambiguity, while still striving to move the vision forward. by JUST LEAD Podcast
10 min listen
Making Sense Of Change: If there's one thing that's constant across life and leadership, it's change. Your relationship to change is directly correlated to how effective & healthy your leadership will be. Even if it doesn't come natural to you, change is usually the base element to any type of personal growth. Just make sure that any changes you make support your ultimate goal & values. by JUST LEAD Podcast
9 min listen
Unhealthy Things Grow Too: We've all heard the saying - "healthy things grow." But that's only half of the truth. Unhealthy things grow too; and most "secret sauce" growth strategies don't account for that. Make no mistake, something is ALWAYS growing. It's just a matter of what fruit is being produced. by JUST LEAD Podcast
8 min listen
Home Depot's Power Hour (Part 1) | Customer Service & the Thank You Economy: If you walk into any Home Depot around 10:00am on a weekday, you’ll likely hear an announcement that Power Hour is beginning. This customer service initiative popularized by CEO Frank Blake in 2010 inspired one of our values at theChapel. Every week, we take intentional time to pray for, recognize, and celebrate people who are making a difference in our organization! Even if you're not leading a church, don't forget that your business is still the people business. Customer service matters. And saying "THANK YOU?" That's not just an act of goodwill, but it builds influence & trust. Who can you "power hour" today? by JUST LEAD Podcast
11 min listen
Layne Schranz | Church of the Highlands (Part 2 of 2): This special XL Episode goes beyond our usual 10 minutes to spend some extra time with a special guest, Pastor Layne Schranz. We invited Pastor Layne to speak to our staff for the day and we caught up with him in this hour-long conversation about leadership, culture, and building teams. Make sure to check out Part 2 of this episode, available now on X with Q! Pastor Layne Schranz has been on staff as an associate pastor at Church of the Highlands, one of our nation's most influential churches, since May 2001. His family moved to Birmingham from Colorado Springs, Colorado, where he spent several years working as the president of one of the nation’s most successful towing companies and volunteering as a youth pastor at New Life Church. Once Pastor Layne arrived at Highlands, he pioneered Highland’s Student Ministries program as well as the Highlands Leadership Institute, which eventually became Highlands College. He also served as H by JUST LEAD Podcast
29 min listen
The 3 C's Of Effective Communication: Everyone talks, but not everyone communicates. Pastor Q has 3 simple tips to help you get your message across, no matter what you're saying! by JUST LEAD Podcast
10 min listen
Do You Have A Growth Mindset?: The choice between a "growth mindset" and a "fixed mindset" could make the biggest difference in your leadership tomorrow. What does a growth mindset look like & how can you adopt it in your everyday strategy & thinking? Pastor Q drops some incredible wisdom on this one, right from his iPhone. by JUST LEAD Podcast
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Pro Tips For Communicating To Any Size Audience: Whether you're speaking to a large auditorium or leading a one-on-one meeting on the way to a job site, considering your audience is paramount. Pastor Q shares some his best tips for how to win any room with your message, and how not to lose it in the process! Just saying, you may want to take notes on this one. by JUST LEAD Podcast
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How To Gain Wisdom From More Experienced Leaders by JUST LEAD Podcast
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I'm Not Religious, So What Does The Bible Have To Teach Me About Leadership?: Check out this Xtra mini-episode of great content from the cutting room floor of X with Q. Pastor Q talks about why the Bible is a valuable leadership resource, regardless of your religious beliefs. by JUST LEAD Podcast
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Mixing & Mastering: Early Leadership Lessons from Nashville: Jump into this throwback conversation with Pastor Q about some of his early leadership lessons in Nashville as a record producer. You'll pick up on some common themes that he still carries with him today as he leads theChapel. We jump into team diversity, healthy views of success, hard work, and boundaries. As always, 10-minutes that pack a punch! by JUST LEAD Podcast
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Why Martin Luther King Jr. Was A Brilliant Communicator: Martin Luther King Jr. was one of the greatest communicators in modern history. Though uniquely gifted, he adopted the biblical precedent of "knowing your audience" when communicating his message. If you want to get your message across, you must recognize that everyone is different, and adjust your communication to that. by JUST LEAD Podcast
10 min listen
Layne Schranz | Church of the Highlands (Part 1 of 2): This special XL Episode goes beyond our usual 10 minutes to spend some extra time with a special guest, Pastor Layne Schranz. We invited Pastor Layne to speak to our staff for the day and we caught up with him in this hour-long conversation about leadership, culture, and building teams. Make sure to check out Part 2 of this episode, available now on X with Q! Pastor Layne Schranz has been on staff as an associate pastor at Church of the Highlands, one of our nation's most influential churches, since May 2001. His family moved to Birmingham from Colorado Springs, Colorado, where he spent several years working as the president of one of the nation’s most successful towing companies and volunteering as a youth pastor at New Life Church. Once Pastor Layne arrived at Highlands, he pioneered Highland’s Student Ministries program as well as the Highlands Leadership Institute, which eventually became Highlands College. He also served as by JUST LEAD Podcast
31 min listen
BEST OF: The #1 Mistake Passionate Leaders Make: Check out this latest installment of BEST OF on X WITH Q. We'll be back next month with ALL NEW EPISODES! - Every church planter, entrepreneur, or high-level leader has vision and passion (or at least I hope so!). But even the most passionate, visionary leaders will struggle to lead people anywhere if they don't first establish credibility. Whatever it takes, just do what you say you're going to do! by JUST LEAD Podcast
9 min listen
Advice For Young Leaders: Check out this throwback clip from Brad & Pastor Q's first interview on last summer's internship podcast. Pastor Q talks about why the world doesn't have a church problem, but a leadership problem. What are we most optimistic about the next generation of leaders? And what are some common misconceptions about leadership that young leaders should put away? Great insights here! by JUST LEAD Podcast
11 min listen
A Leader's Responsibility (Part 2): Brooklyn native Uncle Ben famously said to Spiderman, “with great power comes great responsibility.” What is the responsibility of a leader? In Part 2 of this 2-part episode, Pastor Q talks about the direct correlation between responsibility & influence, plus the dysfunction that comes when they are out of balance. by JUST LEAD Podcast
6 min listen
How To Make Your New Year's Resolutions Stick: Happy New Year! As we say goodbye to 2020, we're already looking ahead to 2021. Maybe you've been thinking about new year's resolutions or goals for your life and leadership. But we've all been there, right? We start out strong, but it's so easy to fizzle out. And who knows what interruptions or surprises might happen this year?!? Whatever the case may be, better days are ahead in 2021. Listen in as Pastor Q talks about how to position yourself for the best year ever, and even randomly calls an expert to ask for help. by JUST LEAD Podcast
10 min listen
The Most Important Word In A Leader's Vocabulary (Part 1): In Part 1 of this 2-Part Episode, Pastor Q talks about the most important word in a leader's vocabulary. Listen in to find out what it is! by JUST LEAD Podcast
10 min listen

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Push to Become a Subject Matter Expert Instead of an Influencer with Morgan Ingram: In this episode of the Live Better Sell Better Podcast, KD has a conversation with Morgan Ingram on presenting yourself as an expert in an industry you're not directly involved with. QUOTES Talk to your customers and learn about how they make decisions - KD: "That's the key, the better you understand your prospect, the better it all works. Like selling to doctors, I'm not a doctor. But, to Morgan's point, I definitely am a subject matter expert in terms of how to run a successful business and acquire patients." Live Better. Sell Better. is sponsored by our proud partners: Vidyard | vidyard.com Chili Piper | chilipiper.com by Live Better. Sell Better.
7 min listen
EP 19: Bobble on with G&N Insurance: Zack Gould & Matt Naimoli by The Insurance Guys Podcast
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JF2937: Finding Great Contractors | Bonus Operations ft. Slocomb Reed: In this episode, Slocomb shares his secrets about how to find and keep great contractors. He breaks down the three aspects of a good contractor — speed, affordability, and quality — and how to decide which of these aspects is most important to... by Best Real Estate Investing Advice Ever
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621: Elevating the ROI of Business Travel w/ Scott Gillespie: “The largest corporations that spend the most on business travel are generally at about 75% of their 2019 spend, and they seem to be plateauing there. The growth is really coming from the small and mid-sized enterprises – those are the ones that... by Art of Procurement
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Attitude Is King

Attitude Is King

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