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Ep 28 - What Lessons can we Learn from the Big Hotels with Hotel Management Consultant Adam Knight
Ep 28 - What Lessons can we Learn from the Big Hotels with Hotel Management Consultant Adam Knight
ratings:
Length:
53 minutes
Released:
Nov 30, 2020
Format:
Podcast episode
Description
GUESTS BIO
Adam Knight - is the Principal at Knowing Hospitality, a full-service hotel management company, and Host of The Proven Principles Podcast. He brings 25 years of experience across luxury brands and independent companies. A hospitality veteran and operations expert, he has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.
HIGHLIGHTS OF THE EPISODE
03:31 Adam’s biography
04:23 The beginning of how he got into the hospitality industry and where it’s taking him.
07:43 The biggest opportunity in real estate right now.
09:53 Adam’s outlook on 2021’s hospitality industry.
12:25 Why it’s going to be a bit of a bloodbath.
14:35 Adam’s take on how you advertise/capitalize on the travel trend right now?
18:22 New normal trends on boutique hotels and other levels of the hospitality business.
19:17 Hybrid model of vacation rentals and hotel.
20:37 3 biggest mistakes that Airbnb hosts can learn from hotel owners
23:37 Service providers that automatically adjust rates based on local data.
25:28 The biggest thing that people can implement on their Airbnb business from the hospitality side that could make a big difference.
28:55 Put yourself in a guest’s shoes.
33:18 The reality that someone’s not going to like the experience.
34:47 The way you handle problems makes a big difference.
37:08 The thing to keep in mind when you respond to negative reviews.
38:35 Adam’s standpoint on some best practices to create a standard system for your short-term rental business.
45:53 Creating a culture of a cohesive team.
48:13 Good characteristics when hiring your right-hand man/woman.
50:46 Wher can people get in touch with Adam Knight.
51:42 The no. 1 secret to success with short-term rentals or hospitality.
BOOKS MENTIONED:
Good to Great - Jim Collins
NOTABLE QUOTES (KEY LESSONS):
"You potentially have millions of people around in your city that want to
come in and get out of the house because the kids are screaming and they can't
get any work done, and they'll buy a block of time every so often from you to be
able to get their jobs done or just get away from the craziness" - Adam Knight
"The mindset that people need to get into it to understand that you sell experiences"
- Adam Knight
"If you are proactive in communication and just make sure that you win in every single
guest every single time you're going to be successful." - Adam Knight
CONNECTING WITH THE GUESTS
Website: knowinghospitality.com
LinkedIn: https://www.linkedin.com/in/adamknight/
Instagram: https://www.instagram.com/adamknight/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Adam Knight - is the Principal at Knowing Hospitality, a full-service hotel management company, and Host of The Proven Principles Podcast. He brings 25 years of experience across luxury brands and independent companies. A hospitality veteran and operations expert, he has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.
HIGHLIGHTS OF THE EPISODE
03:31 Adam’s biography
04:23 The beginning of how he got into the hospitality industry and where it’s taking him.
07:43 The biggest opportunity in real estate right now.
09:53 Adam’s outlook on 2021’s hospitality industry.
12:25 Why it’s going to be a bit of a bloodbath.
14:35 Adam’s take on how you advertise/capitalize on the travel trend right now?
18:22 New normal trends on boutique hotels and other levels of the hospitality business.
19:17 Hybrid model of vacation rentals and hotel.
20:37 3 biggest mistakes that Airbnb hosts can learn from hotel owners
23:37 Service providers that automatically adjust rates based on local data.
25:28 The biggest thing that people can implement on their Airbnb business from the hospitality side that could make a big difference.
28:55 Put yourself in a guest’s shoes.
33:18 The reality that someone’s not going to like the experience.
34:47 The way you handle problems makes a big difference.
37:08 The thing to keep in mind when you respond to negative reviews.
38:35 Adam’s standpoint on some best practices to create a standard system for your short-term rental business.
45:53 Creating a culture of a cohesive team.
48:13 Good characteristics when hiring your right-hand man/woman.
50:46 Wher can people get in touch with Adam Knight.
51:42 The no. 1 secret to success with short-term rentals or hospitality.
BOOKS MENTIONED:
Good to Great - Jim Collins
NOTABLE QUOTES (KEY LESSONS):
"You potentially have millions of people around in your city that want to
come in and get out of the house because the kids are screaming and they can't
get any work done, and they'll buy a block of time every so often from you to be
able to get their jobs done or just get away from the craziness" - Adam Knight
"The mindset that people need to get into it to understand that you sell experiences"
- Adam Knight
"If you are proactive in communication and just make sure that you win in every single
guest every single time you're going to be successful." - Adam Knight
CONNECTING WITH THE GUESTS
Website: knowinghospitality.com
LinkedIn: https://www.linkedin.com/in/adamknight/
Instagram: https://www.instagram.com/adamknight/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Released:
Nov 30, 2020
Format:
Podcast episode
Titles in the series (100)
Ep 1 STR Secrets - Welcome to Short Term Rental Secrets with Michael Sjogren and Emanuele Pani: <p><strong>HOSTS BIO</strong></p> <p>Mike Sjogren - Michael is a short-term rental expert and coach. He has a portfolio of STR properties across 5 states as well as an oceanfront boutique hotel. Michael brings a wealth of finance, business and real estate experience. He is passionate about helping others create financial independence through real estate so they can pursue their passions and leave their mark on the world.</p> <p>Emanuele Pani - Commercial and Residential Real Estate Consultant at Signature International Real Estate. Has a degree in accounting and finance. Started his real estate journey working as maintenance until the owner decided to sell the 40 unit apartment building to Emanuele Pani.</p> <p><strong>HIGHLIGHTS OF THE EPISODE</strong></p> <p><strong>01:37 </strong>Emanuele Pani’s background in the industry and the impact of the business on him.</p> <p><strong>07:04 < by Short Term Rental Secrets Podcast