Eversheds Sutherland is a global top 10 law practice that provides legal advice and solutions to an international client base that includes some of the world's largest multinationals. They have a reputation for helping their clients, people, and communities to thrive by providing quality, innovation, and consistency in legal service delivery around the globe from over 70 offices in more than 30 countries. The legal industry has been criticized for being slow to adapt to the digital world, but I wanted to determine if this is a myth that we can finally lay to rest. So I invited James Grice on the podcast to discuss how this law firm is being driven by legal technology and how it launched the hugely successful Techtober alongside its first Legal technology graduate scheme last year. James Grice is an experienced technology transformation professional, working directly with clients and lawyers to collaborate on new, innovative solutions. He is also the Head of Legal Service Design at Eversheds Sutherland LLP. Having conceived and built the team to design new service delivery models and drive continuous process improvement. He leads a diverse team of talented professionals focusing on human-centered solutions, designing and implementing their Legal Service Design framework to ensure the consistent delivery of excellent service to clients. James also has a keen interest in emerging technology, leading the firms Robotic Process Automation CoE, as well as supporting the business in the implementation of new legal tech solutions, coordinating the overall product portfolio, and driving adoption and awareness across the firm. He is a qualified Business Change Practitioner, Design Thinking practitioner and facilitator, Lean Six Sigma Green Belt, APMQ Project Manager, and Certified Technical Trainer.