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10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause
FromNN/g UX Podcast
10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause
FromNN/g UX Podcast
ratings:
Length:
29 minutes
Released:
May 7, 2021
Format:
Podcast episode
Description
To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" in user experience: what it is, why the pursuit of delight can often be a short-sighted and misunderstood endeavor, and how a more holistic approach to interpreting and anticipating user needs can more reliably lead to an experience that delights beyond a single interaction.
Read more about the hosts:
Therese Fessenden's Articles & Videos (NN/g bio)
Rachel Krause's Articles & Videos (NN/g bio)
Free resources cited in this episode:
A Theory of User Delight: Why Usability Is the Foundation for Delightful Experiences (free article)
Design for Emotion (by Daniel Ruston, UX Lead at Google Design)
Principles of Emotional Design (Intuit case study by Garron Engstrom)
How Delightful! 4 Principles for Designing Experience-Centric Products (Autodesk MLP case study by Maria Giudice)
Research: Perspective-Taking Doesn’t Help You Understand What Others Want (HBR article by Tal Eyal, Mary Steffel, Nicholas Epley)
Harvard Psychiatrist Identifies 7 Skills to Help You Get Along With Anybody (Inc. article by Carmine Gallo about Helen Riess' work)
Other resources cited in this episode:
Emerging Patterns in Interface Design (UX Certification course)
Persuasive and Emotional Design (UX Certification course)
DesignOps: Scaling UX Design and User Research (UX Certification course)
Designing for Emotion by Aarron Walter (book)
Read more about the hosts:
Therese Fessenden's Articles & Videos (NN/g bio)
Rachel Krause's Articles & Videos (NN/g bio)
Free resources cited in this episode:
A Theory of User Delight: Why Usability Is the Foundation for Delightful Experiences (free article)
Design for Emotion (by Daniel Ruston, UX Lead at Google Design)
Principles of Emotional Design (Intuit case study by Garron Engstrom)
How Delightful! 4 Principles for Designing Experience-Centric Products (Autodesk MLP case study by Maria Giudice)
Research: Perspective-Taking Doesn’t Help You Understand What Others Want (HBR article by Tal Eyal, Mary Steffel, Nicholas Epley)
Harvard Psychiatrist Identifies 7 Skills to Help You Get Along With Anybody (Inc. article by Carmine Gallo about Helen Riess' work)
Other resources cited in this episode:
Emerging Patterns in Interface Design (UX Certification course)
Persuasive and Emotional Design (UX Certification course)
DesignOps: Scaling UX Design and User Research (UX Certification course)
Designing for Emotion by Aarron Walter (book)
Released:
May 7, 2021
Format:
Podcast episode
Titles in the series (40)
1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru) by NN/g UX Podcast