In this episode Harriet and Jenny talk about – probably the most important skill in the New Maudsley Carer Skills manual – the communication skills known as OARS. As Jenny writes in the manual, “OARS is one of the most important communication skills when using the MI (Motivational Interviewing) approach, it helps keep the conversation reflective and mindful. The aim is to be aware of everything we say and how we say it. The important thing is to keep practising it in everything we do.
You can find Jenny's website here: https://newmaudsleycarers-kent.co.uk