Eric Eck is the Head Legal Function Consulting & Legal Managed Services of EY in Zurich. He focuses his work in delivering high-performance services, products and resources aimed at re-engineering how law firms and In-house legal teams operate, exploring value co-creation options for mutual rewards.
Legal teams need first to understand their internal processes before hiring a new platform. They also need to select solid partners, assessing the vendors’ CAC (Customer Acquisition Cost), NPS (Net Promoter Score) and LTV (LifeTime Value) instead of the “existing clients list”. Those indicators are the reality for tech businesses.